118 Reviews
Traveller Rating
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Excellent20
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Very Good38
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Good32
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Average16
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Poor12
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
Travel operator: Thomas Cooke
Stayed in 2 bed duplex style appartment. Good points very spacious even though old style furniture which was not a problem.
However, towels were very holely or plucked and bathroom ceiling had mould on it plus rust on the bath and towel rail. Even when asked for clean towels they were of extremely poor quality.
Cleanliness - in our opinion ALL staff worked extremely hard including our reps but too many rooms to clean to a satisfactory level and being a windy island quite hard to keep clean. We decided to clean the mould off ourselves and mopped our own floors. We didnt want to create a fuss because of how hard everyone worked and it was easier to do it ourselves. Plus we were fed up with having black feet!
We were half board and the food was fine an excellent choice for everyone. Ok it was a bit repetitive towards the end of the fortnight but it was hot, a good choice, empty trays replaced quickly and drinks very reasonably priced oh plus all staff friendly working very hard once again. (thanks).
Hotel staff were very good at sorting out our problems quickly and efficiently (I wont list them as it is not necessary) so no problems there.
Entertainment - Didnt do because (a) downstairs and we like to walk and be in the open air (b) we had teenagers so not there thing. However, top marks to the reps for their energy and smiles. The kids club looked wicked as all the young children were joining in which was a pleasure to see - Dan the rep was just so energetic so restassured if you have youngsters they will be well entertained. Also pool side entertainment was fine, a quiz and various games which you had the choice to join in with and the reps were not intrusive at all. They were all very friendly and kind whether or not you joined in - thanks to them all.
Travel operator: Sunset
There was a great swimming pools, which was a bit cold but you did get used to it quickly. Entertainment day and evening was good, Children loved the evening entertainment with reps Dan, Kate and Donna keeping children and adults amused. We did not eat in as we like to venture out for breakfast and evening meals. If you go to Lanzarote. I would thoroughly recommend the Wild West Evening at the Rancho Texas. Great evening plenty of beer and good food, and shows for children and adults alike.
All I can say that the people that disagree with this holiday complex are either posh or miserable. The resort centre is about 10-20 mins walk but nice in the warm weather. My kids think this holiday was great and would certainly recommend to friends and family.
Travel operator: thomas cook sunset holidays
I read a lot of bad reports before we went so I was quite weary,I shouldn't have been as it was fab.
We normally go self catering but chose half board for a change.
The food was ok,nothing fantastic but still good. Soup for starters,about 5 different main meals to choose from and desserts. We had no tummy upsets.
We had our beds changed about every 3 to 4 days and same for the towels.I dont think our maid did anything else in our apartment not that I am complaining as I am not.We had a cooker,microwave,grill,pots and pans etc so if you were self catering you had all you needed.
The reception staff were always very helpful and friendly to us same as the bar staff.
Our apartment was on the top floor and had a huge sun terrace that over looked the main pool one way and the sea the other,so again we were really pleased.
The entertainment staff were lovely,they were always very cheery.My son joined the kid club the second week and really had a great time playing football,kids quizzes etc. Dan.Kate and Donna work their socks off from morning till midnight. They are a great team together...So well done guys!!!
Travel operator: Thomas Cook -Sunset
We were dreading what we would arrive to, but couldn't have been more pleasantly surprised. The Apartment room was spacious and clean with an excellent view overlooking the pool area. Maids came in every other day and changed towels, made beds and cleaned floors.
We were 5-10 minutes from the main promenade and beach in Tequisen which is lined with great Shops and Restaurants, where we dined every evening.
The hotel staff were very pleasant and the entertainment team couldn't have worked any harder !!.
We had teenagers so didn't take advantage of the Kids Clubs, but younger children would have a great time.
There were games to be played every day in the pool for all ages to win prizes.
Evening entertainment in the show bar was always good considering there were only three reps (Donna, Dan & kate) who organised everything (well done !!), however you had to get there early to get a table as it was always very busy.
We would definately recommend these apartments and would definately stay in them again ourselves.
Travel operator: Thomas Cook - Sunset
The pool area was nice and we never had a problem getting a sunbed even if we went dowm there in the afternoon. The only downfall was that the pool is salt water wich stung your eyes a bit.
The staff at the hotel were very friendly especially the bar staff down in the entertainment room, although the girls who work in the supermarket have a right attitude problem.
Dan, Donna and Kate were wicked and a great laugh, you just cant praise them enough, and the 'Hold your head' song was brilliant I just had to by the cd haha im so sad, but i guarantee you would have got up at least once during your holiday and danced to it.
You have to play Bingo of an evening, we won 230 euros one night, we were over the moon.
All in all I would give this hotel a definate 10/10 and would recomend it to anyone including my customers (I'm a travel agent) so don't worry and have a great time x
Travel operator: Thomas Cook
This time the complex was dirty, the apartment run down, horrible threadbare brown towels, dirty pools, a child had diarhoea in the childrens pool and whilst cleaning this pool the pumping water overflowed into the main adult pool until parents intervened and complained.
My two children were ill sickness, diarhoea, stomach cramps and headaches and one had the doctor twice and ended with a bowel infection. Noise at night intolerable, fighting around the pool, screaming, shouting, meals in the cavern filthy other holiday makers reported cockroach and maggot in food and cigarette filter in mushrooms. Thomas Cook reps ignorant and unprofessional.
Doctor regularly at complex and on our departure whilst waiting for the airport coach, two ambulances arrived, lot of people complaining of sickness and diarhoea. Toilets in disco area filthy with excrement daubed on walls.
Have submitted complaint to Thomas Cook and will not be travelling with them again.
Travel operator: Thomas Cook
When we read some or the past reports we did almost cancel the holiday but i am glad we didn't.
On arrival in the hotel we were given a map of the hotel , we found our room straight away, room 117 middle floor, it over looked the kids playpark.
The room itself was brilliant lots of space ,decor nice ,it looked like it had just been painted.
As we were half borad we never used the kitchen but it was well equipped and clean.
The maids cleaned our room 7 times when were there , clean sheets 4 times, we only had 3 pillows , and on asking for a four one, it was in our room within 10 mins.
The food , to be perfectly honest with you there was never a day went by that we couldn't find anything that we liked , it was a buffet style eat as much as you like,the puddings did get a bit repetitive but it all edible
Travel operator: thomas cook ( sunset )
The place was lovely very clean, my only complaint is people who reserve sunbeds by putting towels on them very early in the morning and not coming down till after lunch I think its unfair for those who come down and want sunbeds and who are actually going to use them there and then and cant get any , something needs to be done.
The entertainment was excellent Dan Kate and Donna were excellent very funny put on great evening shows especially Aladdin which was on the last night before I came home that was excellent a great way to finish off my holiday.
I would definitely recommend the Northern Highlights Excursion and the Volcanic Escape they are excellent especially the camel ride.
The food was good a bit repetitive and if you like chips like me you'll be right in you can have them for breakfast and dinner.
I would recommend this holiday to anyone and I may go back again in a few years.
Travel operator: Thomas Cook
Booking in...
When you arrive at the hotel you walk into the 'green' reception area, you'll know what I mean when you get there! You do have to queue to book in, only about half an hour. This isn't too bad considering the amount of people arriving, the paper work that's involved and there are only so many reception staff that can fit behind the counter. We were given a map to show where our room was and found it straight away. Room 135.
Rooms...
Ok, so it's not the Ritz but your not paying the Ritz prices either. First impression was not too bad, we was expecting a hovel. A lovely sized apartment. The kitchen had every thing you needed, from knives and folks to pots and pans, a full sized fridge/freezer... great for keeping all beers and wine cold, a double hob and microwave. The hotel was built in the 80's and the decor matched this era, but from reading some of the reviews we was expecting something out of the 50's! The furniture to me was typically Spanish, very solid heavy pine. The towels and sheets were by no means dirty, but Egyptian cotton they wasn't, they did have a funny smell to them but I think that was just their washing powder. The house keeper came round every other day but only to change the towels and empty the bins, she didn't do any cleaning that we could see. Yes, we did have a couple of cockroaches but we went to the supermarket and got some spray and it was fine.
Don't forget to pack some tea towels, dish cloths and some pegs (there is a washing line on the balcony).
Pool...
Two good sized pools. Salty water was a bit strange but after the first day you soon got used to it, recommend the kids wear goggles. Not alot of shade to be had around both pools so in the mid-day sun it can get quite hot, as do the tiles! Be careful when the kids run around the pools because if the tiles are wet they can be very slippery. Food at the pool bar not too bad, staff was friendly.
Kids Club...
10/10 Fantastic. Our two loved it (8 & 6 yrs). Some thing going on every day (exp Sun). They do a couple of evening clubs so you can have a bit of 'adult time' and you don't have to stay on site.
Hotel Food & Entertainment...
Can't really comment on these because we went out every night to eat and we're not really into bingo and cabarets.
Travel operator: Sunset
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