118 Reviews
Traveller Rating
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Excellent20
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Very Good38
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Good32
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Average16
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Poor12
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
It's only a short stroll (5min/8min) to the nearest square which is quite nice on a lovely warm evening.
A great day out for the whole family is the Aqua Park. 21Euro for adults 15Euro for kids, sunbeds are extra 2.50Euro each. We didn't eat here but we were told that it is quite expensive, we did notice that some people were taking their own food and snacks with them which was a good idea.
Ladies if you don't like wearing thongs then don't go on some of the slides and make sure your bikini tops are tied on nice and tight!!
Be careful if you burn easy as they don't let you wear t-shirts on the slides or in the water and again the tiles get very, very hot.
The Tagiuse market is worth a visit, we booked this at the hotel reception, it was cheaper than booking through the reps.
Another good day was to Timanfaya. You get to have a ride on the camals and go up to Fire Mountain. You have a drive round Timanfayas National Park and learn a bit about the history of Lanzarote, then onto a small village for lunch and finish with a trip to a vine yard to do a bit of wine tasting. This was booked through the reps.
This was not the best place we have stayed, but as I said before we went with an open mind. On the whole we had a great holiday. We found the staff very friendly (apart from one of the women in the supermarket... now there's a lady with attitude). If you go to any of the staff with a smile and try to speak a bit of their language we found them to be very helpful.
The only thing that spoilt our stay was on the last day, our room was broken into while we were by the pool. Our luggage was ripped open with a knife and we had few things were stolen. Rooms 133 & 134 were broken into on the first day. Apparently these three rooms are broken into quite frequently because they face the main road at the back. The management know of this problem and are trying to sort it out, but in the mean time they are still letting people stay in these rooms... Be warned!!!
Travel operator: Sunset
The accomodation is quite a walk from beach or bars but the resort is lovely and the people in the resort very friendly.I would definitely never go back to this accomodaton but teguise as a resort is lovely
Travel operator: Thomas cook
The staff on reception where great and they where funny at times and made us laugh.
Every night we went downstairs to eat our tea exept 2 nights when we went to the chinese down the road both of these where very nice and the food in the hotel was good for breckfast and tea.The hotel staff where sooo friendly and they even gave us free drinks when we spoke in Spanish an one of the bar maids gave me a free drink because she came from the same place as me.
Travel operator: thomas cook
We used the hotel buffet a couple of times for breakfast and it was to a good standard and good value for money. There was alot of choice of food and drink and one child in every party ate free. on the dinner buffet though there wasn't alot of choice so we found ourselves eating out every night.
There is about a 15min walk before you get to any shops our restaurants and about a 25min walk to the beach.
The hotel staff were pleasant enough and the entertainment was great but there will not be any entertainment during the next season.
Travel operator: Thomas cook
Travel operator: thomas cook
the hotel grounds were very clean and well kept, it was very accessible for instance there were alot of ramps for prams etc. the entertainment was very good in the day there were poolside activities and many sports competitions such as pool, darts, bowls and football (my team won by the way =D) also the entertainment of the night was excellent they involved the audience alot and got entertainers in like brazillian dancers etc. location was great, a 5 min walk away there was the beach and along the promenade there were shops restaurants and bars and you could see the water park from our appartment (3 euros in a taxi) also there was a bus stop directly outside the complex to get to the main city.
the only downfall i can fink of is the salt water pool but i got used to it after 5 minuets of being in there
definately highly recomended 10/10!
Travel operator: Sunset Holidays
Travel operator: thomsons
The room was kept clean and tidy.
All of the staff were very helpful and the entertainers were fab.
We would all go back there again. The only criticism was there was a lot of stairs for people with pushchairs.
Travel operator: tomas cook
Where do I start???
Room: 2,single beds.
1,lounge 3,seater sofa.
1,pull out crate. (2"mattress)
Pillows x1.
First night consisted of several visits to a less than helpful reception in an attempt to procure a minimum standard of bedding.
The room towels were the most ridiclous specimens we had ever been supplied at a hotel, and throughout our entire two week stay we were forced to stand'toe-to-toe' with a laundry manager in an attempt to claim what towels should have been supplied us each day.
Throughout the entire two week stay our room was cleaned on just two occasions however, this only consisted of the changing of bed linin (1,bttom sheet, and 1,top sheet)
On no occasion did the cleaners leave us any toilet tissue. Any tissue that we were supplied was requested personally by us.
In order to secure a hot shower we needed to plan the time in which we used the bathroom.
The external walkways proved particularly hazardous as it was difficult to distinguish the stairway from the landing terraces.
The male reception staff appeared to resent any customer requirements and made little or no effort to rectify these problems.
On one occasion I was short changed at the outdoor pool bar. Upon bringing this to the attention of the employee responsible,I was forced to explain why I thought this was the case and then argue with the same person over how much money was involved. To the barmans credit the outstanding amount was eventually refunded and an unfeasible excuse was given.
We were told by another couple who were also resident there that,following requests to the hotel customer services as to what facilities were available for which to adequately heat a baby's bottle. Their reply was "to place the bottle into the hotel room microwave oven"
To cap all this, apart from the ramps which are situated adjacent to the external steps there is no other consideration afforded to the disabled.
In order to access all the customer hotel facilities such as the,restaurant, the hotel bar and the area where all the evenings children and adult 'entertainment' takes place is accessed only via two flights of stairs. Unless a guest is able to make their way down these stairs there is no other way to make use of this facility and no alternative is available.
Any family with children aged between four to ten years then this resort may suit them well, just so long as they can tolerate all the misgivings.
Travel operator: Thomas Cook
Travel operator: thomas cook
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