After reading the reports on this "FAMILY HOTEL" I was eagerly looking forward to arriving and enjoying a week in the Sun but what a let down.

The water in room was constantly running out, smell in bathroom disguisting and to top it all we had our room ROBBED all money taken, someone using a key.

Other people had safety deposit boxes emptied as well and a few other people had there rooms broken into as well. Rep told me it was a problem here, but I bet they don't tell you that in welcome meeting or brochure. As for the Reps, they are utterly useless unless you are 5-12 years as all they do is kids stuff and that is so Naff.

We had some genuine issues with resort hotel apart from being robbed and the standard phrae from them is " it's nothing to do with us, or not our fault". They even sent me in a taxi alone to the police station to report the robbery, and surprise surprise they sent me to the wrong place, useless they are.

Hotel staff are very rude and not very pleasant. Buffet resturant is ok, in that the food is edible, but rely needs more variety as its the same stuff every night. we ended up eating out a few times just to get something different.

Pool area is very slippy for children and many ended up with cuts and bruises, the pool itself is sea water and not very pleasant. Main pool is like something from a club 18-30 holiday with all stupid games going on.

Evening entertainment well after going down the 30 stairs( stairs everywhere in resort even to get to pools) with prams as no lifts in resort at all, you will be greeted with the most naff entertainment worse than Blackpool with DJ JINGA HIT THAT BUTTON all the time.

As this is our only family holiday this year I am well disappointed in this supposidly family orientated resort and have and will be taking further action against tour company for all our problems a few which we have listed above.

When we arrived at the Teguisol we got our apartment key and map to show us the way we were right at the end of the complex,so not impressed.

When we found our apartment the first thing we needed to do was open our balcony door to let some air in because it was very hot naturally, but for some reason the key didn't belong to the door, so my husband trailed back down to reception to report it after what seemed like 20 minutes someone finally came to fix it.

The outside furniture of table and chairs was stacked inside the apartment and was filthy leading me to believe that the apartment had not been used for a while. When I go on holiday I dont expect to have to clean things when I get there so that was reported and sorted.

No pillows for the beds another trek to reception. Key for safe didn't fit another trek to reception only to be told they don't use the safes in the bedroom they have safety deposit boxes at reception,which being based at the other end of the complex was a bit of a pain but at least our valuables were safe.

After finally settling in we noticed that we were only a short distance from the resort centre which was good. The pool area at the Teguisol is the worst one I have ever seen it was dirty and uninviting and unrelaxing, (Management go look at the pool area of the el trebol and take note), that is where we spent all of our days.

The only nice thing about the Teguisol apartment was our nice big private balcony (bbq would be a nice touch)oh and the maid service very good.

Having read other people's reviews, I was quite unsure as to what to expect! Our apartment was very spacious and clean.

Things in the apartment and on the complex could do with updating but on the whole we had a comfortable stay.

The entertainments team were excellent and made an effort to get everyone joining in.

We didn't have any problems, but friends we made did, and I was impressed the way the staff went out of their way to help them.

I would definitely visit the Tequisol again.

I stayed in the hotel in July of 2005 and I thought that the staff were fantastic. The facilites were great there was a climbing frame for the little children and 2 pools 1 for the younger children and one for the rest of the guests.

There were lots of opportunities like pool bingo quises water polo and lots more I would go there again it was a fantastic holiday and all the family enjoyed it.

When I first read the previous comments me and my partner were slightly worried...however I think the previous comments were left by people who just enjoy moaning. This is a very truthful review. On the whole we have had a fantastic holiday (we returned this evening).

Starting with the flights and transfers, all was arranged to perfection with very helpful staff and Linda was our transfer rep-she was very friendly and helpful! Also a laugh in comparison to previous comments! When we arrived reception was very helpful and welcoming, hotel staff are friendly.

Ok I am being truthful, in regards to the room, facilities were great, kettle, fridge, microwave, toaster etc-all modern, however the bathroom smelt abit musty! Apartment was very spacious but the bed wasnt double but two singles-we joined them together.

Looking at the previous comments on the T.V, ok, it was pay per view (euro per hr) but you have to turn Tv off properly ie not on standby then it doesnt waste your money, we turned it on standby at first but quickly realised to switch it off totally.

On the fifth night the Tv swallowed 2 euro-we reported this to reception and within' half an hour they came up with a straight refund.

In regards to cockroachs!!! I hate them but we only had a few in the apartment throughout the holiday. Our apartments balcony had no sunlight but that wasnt a problem for us. Room was well kept with the visitation of a maid daily, towels very clean, lots of loo roll provided.

The pool was lovely but salty, although this is much more natural than some of the chemicals that other pools use! Googles are a must as the salt irrates the eye immediately.
The pool area was lovely, very clean, two pools-one huge and one small kids one.

The entertainment was fantastic!!! sunbathing has always been a chore for me so the poolside entertainment was a lifesaver, it was such a laugh and the entertainers did as great job with the adults and kids, although I do not have children I will definately consider bringing my little brother and sister as they would love the entertainment/dancing/discos. Adam was very funny and scores high on attainment! So was Vicky 'stratford' she was very good with the kids and was always dancing and singin away!

There was a party for anna 'banana' which was great entertainment watching everyone dance!. Jo seemed friendly and dj was good.

Hotel location is fine with a lovely ten min walk from the lovely beach! A great pub is the irish fiddler, it was so friendly and quite cheap, although this resort is quite exspensive especially for self catering foods. we ate out alot, I'd recommend tuckers. It was a steak bar which was quite cheap and very tasty, its on the main road through teguise 15min from apartment. The rest of our meals were ok, however the by far greatest meal we had was on our final nite when we decided to eat in the tegiusol restaurant!!!

We were not to sure due to recent reviews but let me tell you it was amazing! We recommend the mixed grill for 2, just wait and see how they serve it up!!!! Gorgeous food, great service value for money.

On the whole this holiday has been very enjoyable, we will return, oh and we have amazing tans!!!!
Tara.

Teguisol, Lanzarote.

All the reviews telling you that this place is sub-standard are correct!

We asked for an upgrade right away but had to pay extra money before they would entertain us.

Best money we ever spent!

The rooms in the apartment were clean and spacious. The toilet pan needed some bleach to clean it up. The towels were clean but worn and grey. In general the staff were friendly and helpful.

The main pool and kids pool were OK and we had no problems getting a lounger at anytime. The resort restaurant and bars were slightly more expensive than the ones downtown, which is only a 10-15 minute walk away or

We were very pleased with our apartment, it was clean, the towels and the bed linen were clean.

We found the buffet restaurant good value for money my fussy girls found something they liked each time we used it. The girls loved the pools and the childrens disco in the evenings. We found the hotel staff to be friendly and polite. The entertainment staff were worth their weight in gold. They were good fun.

As a family we all had a very good time and we would recommend it to anyone with children as we found it to be a very child friendly resort.

We will be going back in the future.

The hotel we stayed in was just perfect! Beautiful views of both pools complimented our holiday perfectly! We were extremely lucky, having two balconies, one overlooking the sparkling pools, brilliant for sitting with a glass of wine late at night or very early in the morning, and another side balcony slightly smaller which overlooked other apartments.

As for the cleanliness of the accomodation, there is only one word to describe..Superb! It felt like home as soon as we arrived.

Breakfast every morning in the hotel buffet room was delicious..eating as much as we possibly could, it was hard to resist! Late night eating was also very simple in the restaurant below where choice was never ending.

The entertainment team were outstandingly good..providing non stop entertainment and activites throughout the day around the poolside as well as at night. The kiddies disco and so on! Doing the club dance in the swimming pool alongside many buzzing others shall never be forgotten. Also we made a world record of the most people ever to be seen on the dance floor!!! Adam was cute and Vicki was very energectic, whilst Jo was an excellent singer and all round entertainer.

The hotel bar staff were friendly and extremelly humourous... all contributing in making a marvellous holiday which will never be forgotton!

Definately going back next year, with one exception... for two weeks instead of just the one!!!

We have just returned from the Teguisol and we were a bit worried after reading the reviews.

The rooms were old but were clean the pool areas were also very clean and the food from the pool bars was very nice. We did get a takeaway from the chinese one night and that was also very good however the buffet on the evening wasnt up to much but we only tried it the once.

The entertainment team tried their hardest and the only good thing was the kiddies disco. The staff were excellant in the hotel especially the bar staff.

There are 3 floors to this accommodation and the bottom floor is more like a basement room we were given this room first but didnt like it so the reception kindly changed us to a top floor with 1 small and 1 very large balcony with a sea view.

It is about 20mins walk into town but there are bars and restaurants within 5 mins walk form the Teguisol so you dont have to go into town.

On summing up, this holiday was only a quick before our main holiday in July and we really enjoyed it but it was a bit to far into town so I would propbably not go back.

Also for the whole week we only saw one cockroach and that was in the pool area.