59 Reviews
Traveller Rating
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Excellent6
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Very Good34
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Good12
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Average6
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Poor1
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
17 years 5 months ago
Was a bit apprehensive after reading the reviews about this hotel.but what a lovely surprise when we arrived.its a beautiful hotel and definitely worth its 4 star rating,the room was cleaned everyday,all the staff were very happy to help and nothing was too much trouble,the food was gorgeous and we are both fussy eaters,plenty of choice and delicious too.its location is only 5 mins away from the beach,it was our 1st holiday in tenerife and we both loved the place and hotel,so booking for next year!! I recommend this hotel to anyone going to tenerife and cant understand how anyone could complain about it
Travel operator: thomson
Recommended
17 years 6 months ago
We recently returned from the Tenerife Princess and would definately rate it as a 4 star. like all hotels it has it's bad points, however overall we had a fantastic holiday. The rooms at the hotel are extremely large and the bathroom has been newly refurbished.
The hotel resteraunt served a wide variety of food and also had a show cooking section which provided a choice of fresh fish, a carvery and vegetarian selection every night in addition to a range of other cooked dishes and salad etc. Although the food was enjoyable, we have however stayed at other 4 star hotels where the food has been of a much higher standard. However we ate out for breakfast on most days purely down to the fact that we are not personally fans of continental spanish breakfast.
The hotel resteraunt served a wide variety of food and also had a show cooking section which provided a choice of fresh fish, a carvery and vegetarian selection every night in addition to a range of other cooked dishes and salad etc. Although the food was enjoyable, we have however stayed at other 4 star hotels where the food has been of a much higher standard. However we ate out for breakfast on most days purely down to the fact that we are not personally fans of continental spanish breakfast.
Travel operator: Portland
Recommended
17 years 6 months ago
After reading reviews of this hotel, I was not sure what to expect. I had nothing to worry about. First impressions of the hotel were very impressive.
The entrance was lovely, very clean, spacious and decorated to a high standard. The rooms were of a good size, decorated well, very clean, rooms were cleaned each day to a high standard.
We had a lovely view overlooking the pool. Location was excellent, only a five min walk to the beach, and to the excellent safari shopping centre, girls, this is the place to shop.
Hotel staff were friendly and helpful. Food in the hotel was lovely, plenty of choice and variety each morning and evening, even for the most fussy of eaters. Each night there was different entertainment on in hotel bar, from quizzes, dance shows, singers to magic shows, something to suit everybody's taste.
The only thing I would say is that the pool is not as big as it made out to look the holiday brochure. I would recommend this hotel, and would certainly stay here again.
The entrance was lovely, very clean, spacious and decorated to a high standard. The rooms were of a good size, decorated well, very clean, rooms were cleaned each day to a high standard.
We had a lovely view overlooking the pool. Location was excellent, only a five min walk to the beach, and to the excellent safari shopping centre, girls, this is the place to shop.
Hotel staff were friendly and helpful. Food in the hotel was lovely, plenty of choice and variety each morning and evening, even for the most fussy of eaters. Each night there was different entertainment on in hotel bar, from quizzes, dance shows, singers to magic shows, something to suit everybody's taste.
The only thing I would say is that the pool is not as big as it made out to look the holiday brochure. I would recommend this hotel, and would certainly stay here again.
Travel operator: Portland
Recommended
17 years 9 months ago
Arrived 10pm on a Saturday night. Reception staff very helpful, even though there was a small queue to deal with they asked if I required a second room key (no charge) so I then arranged a safe as well(approx
Travel operator: thomson
Recommended
17 years 10 months ago
Having read one or two adverse reports on this hotel we were a little apprehensive, however we found the Princess to be absolutely brilliant.
It was exceptionally clean, the staff very helpful, the rooms lovely and the pool and grounds very pretty indeed.
The entertainment was good and the animation team were superb.
We would recommend this hotel to anyone it was great.
It was exceptionally clean, the staff very helpful, the rooms lovely and the pool and grounds very pretty indeed.
The entertainment was good and the animation team were superb.
We would recommend this hotel to anyone it was great.
Travel operator: thomson
Recommended
17 years 11 months ago
Hotel was very clean and efficiently run. Food was very good but prices for drinks with evening meal (which you were expected to purchase or be ignored by the waiters) were expensive as were the bar drinks.
German and Dutch guests had the option of all inclusive which was not available to the English hence not many English stayed in the hotel on a night time to watch the entertainment.
Day time activities were offered every hour provided by happy helpful entertainment staff. There were plenty of sunbeds available around the pool with the usual early morning stampede, however the pool staff did issue warning letters to persistent offenders and on one occasion actually removed towels. Rooms and towels cleaned daily.
Hotel corridors could do with dirty ceiling tiles changing and woodwork scuffs re-varnishing. Would definitely recommend and would have no hesitation in returning to this hotel.
German and Dutch guests had the option of all inclusive which was not available to the English hence not many English stayed in the hotel on a night time to watch the entertainment.
Day time activities were offered every hour provided by happy helpful entertainment staff. There were plenty of sunbeds available around the pool with the usual early morning stampede, however the pool staff did issue warning letters to persistent offenders and on one occasion actually removed towels. Rooms and towels cleaned daily.
Hotel corridors could do with dirty ceiling tiles changing and woodwork scuffs re-varnishing. Would definitely recommend and would have no hesitation in returning to this hotel.
Travel operator: Thompson
Recommended
18 years 3 months ago
We have just returned from a holiday staying at the Tenerife Princess, a Platinum Hotel.
The highest rating I would give is 3 star.
Food is only kept warm and very repetitive, not much choice as far as deserts are concerned. The main course obtained either from the serving area , or from the chefs which are cooking it at throwing it into large dishes for you to help yourself, don't try and ask for anything to be well done they just keep pointing to the ones that are half cooked.
While we were staying at the hotel there was always a smell of dirty drains coming from the bathroom which we complained about and they said they would put it right but it never happened.
About 25 - 30 people had stomach trouble and either in bed or had to stay around the hotel for about 3 days. When we reported it to the rep, she told us to go to the chemist and ask something that they had never heard of.
During our stay 14 days the waterfall was not working at all and not much attempt was made to repair it.
Loads of cockroaches running around the pool area during the day and night.
Entertainment was outside around the pool that was rubbish, and the people who had so called pool views could hear the waiters dragging chairs around at 12.00 midnight, so if you want an early night don,t request a pool view.
And the happy hour is 4 till 5.pm We had a good holiday but would not stay at this hotel again.
The highest rating I would give is 3 star.
Food is only kept warm and very repetitive, not much choice as far as deserts are concerned. The main course obtained either from the serving area , or from the chefs which are cooking it at throwing it into large dishes for you to help yourself, don't try and ask for anything to be well done they just keep pointing to the ones that are half cooked.
While we were staying at the hotel there was always a smell of dirty drains coming from the bathroom which we complained about and they said they would put it right but it never happened.
About 25 - 30 people had stomach trouble and either in bed or had to stay around the hotel for about 3 days. When we reported it to the rep, she told us to go to the chemist and ask something that they had never heard of.
During our stay 14 days the waterfall was not working at all and not much attempt was made to repair it.
Loads of cockroaches running around the pool area during the day and night.
Entertainment was outside around the pool that was rubbish, and the people who had so called pool views could hear the waiters dragging chairs around at 12.00 midnight, so if you want an early night don,t request a pool view.
And the happy hour is 4 till 5.pm We had a good holiday but would not stay at this hotel again.
Travel operator: Thompson
18 years 3 months ago
I would not stay at this hotel again if it was given to me for free, during my stay there were a lot of people ill with tummy bugs and quite a few complaining about the food being only warm.
The deserts were the same every night and as long as you like sponge cake, blackberries or tin fruit you were ok. The waterfall was not working for thetwo weeks that I was there and no attempt to repair it was apparent.
The pool didn't seem to be getting cleaned to often either.
It appears that you can go all inclusive in this hotel if you book from Thomson Tui in Germany as all the German Guests had armbands.
I think this hotel should be no more than a 3 star for what it has to offer.
The deserts were the same every night and as long as you like sponge cake, blackberries or tin fruit you were ok. The waterfall was not working for thetwo weeks that I was there and no attempt to repair it was apparent.
The pool didn't seem to be getting cleaned to often either.
It appears that you can go all inclusive in this hotel if you book from Thomson Tui in Germany as all the German Guests had armbands.
I think this hotel should be no more than a 3 star for what it has to offer.
Travel operator: Thomson
Recommended
18 years 3 months ago
Having booked the Tenerife Princess after staying in several others over the last few years, we were expecting something a lot better than we found.
After refusing the first room we were offered 136 looking out onto the top of a thatched roof which was the pool eating bar with a lot of trees and plants surrounding us and a large balcony with planters full of cigarette ends and rubbish.
We asked to be moved to another floor, we were told that they had given us a pool view, we couldn't even see the pool from the room.
They finally gave us a room on the 5th floor with sea views which looked lovely at 8.00pm so we accepted and unpacked.
We then went down for evening meal, this meal and all further meals we found very unappetising and only luke warm very dissapointing.
When we returned to our room around 11.30pm the smell from the bathroom was terrible you could hardly breathe, so we left the door open and the air conditioning on until the morning.
We reported this to the reception and also to the reps.
Three days later we were told they were unable to find anything wrong, so this problem we had to live with for the 14 days we were there. The toilet seat was broken and never repaired either.
There were about 25-30 of us with tummy bugs during our stay some people in bed for two to three days, only at this hotel.
Pool area was dirty, and if you stayed too long in the afternoon you were ushered into a small section so that the tables could be laid for the evening entertainment.
Drink prices were extortionate, 12 euros 40 cents for 2 vodka & cokes.
I would never use this hotel again and certainly wouldn't recommend it to anybody else.
It should be rated a 3 star.
After refusing the first room we were offered 136 looking out onto the top of a thatched roof which was the pool eating bar with a lot of trees and plants surrounding us and a large balcony with planters full of cigarette ends and rubbish.
We asked to be moved to another floor, we were told that they had given us a pool view, we couldn't even see the pool from the room.
They finally gave us a room on the 5th floor with sea views which looked lovely at 8.00pm so we accepted and unpacked.
We then went down for evening meal, this meal and all further meals we found very unappetising and only luke warm very dissapointing.
When we returned to our room around 11.30pm the smell from the bathroom was terrible you could hardly breathe, so we left the door open and the air conditioning on until the morning.
We reported this to the reception and also to the reps.
Three days later we were told they were unable to find anything wrong, so this problem we had to live with for the 14 days we were there. The toilet seat was broken and never repaired either.
There were about 25-30 of us with tummy bugs during our stay some people in bed for two to three days, only at this hotel.
Pool area was dirty, and if you stayed too long in the afternoon you were ushered into a small section so that the tables could be laid for the evening entertainment.
Drink prices were extortionate, 12 euros 40 cents for 2 vodka & cokes.
I would never use this hotel again and certainly wouldn't recommend it to anybody else.
It should be rated a 3 star.
Travel operator: Thomson
18 years 3 months ago
We had previously read negative reviews on the hotel but on arrival our fears were instantly dispelled.
We found the hotel to be very clean, our room was excellent (room 325 overlooking the pool area). The only thing we would say is that the woodwork in the corridors could do with a coat of varnish!!
The food in the restaurant was plentiful and varied to suit everyone's taste. The location was excellent it was 5 mins to the sea and 10 mins to the centre of Las Americas and about 15-20 mins to Los Cristianos.
The staff were very friendly and very helpful, having had difficulty opening the safe and a faulty light bulb, both were fixed within 30 mins. The entertainment was varied, typcial hotel entertainment. It took place in the pool area but finished at 12 o'clock. We would most certainly go back to this hotel.
As with all hotels drinks tended to be fairly expensive apart from Happy Hour! However, the Budha Cocktail Bar located next door was even more expensive!
Overall we had a most enjoyable 14 days holiday.
We found the hotel to be very clean, our room was excellent (room 325 overlooking the pool area). The only thing we would say is that the woodwork in the corridors could do with a coat of varnish!!
The food in the restaurant was plentiful and varied to suit everyone's taste. The location was excellent it was 5 mins to the sea and 10 mins to the centre of Las Americas and about 15-20 mins to Los Cristianos.
The staff were very friendly and very helpful, having had difficulty opening the safe and a faulty light bulb, both were fixed within 30 mins. The entertainment was varied, typcial hotel entertainment. It took place in the pool area but finished at 12 o'clock. We would most certainly go back to this hotel.
As with all hotels drinks tended to be fairly expensive apart from Happy Hour! However, the Budha Cocktail Bar located next door was even more expensive!
Overall we had a most enjoyable 14 days holiday.
Travel operator: Thomson
Recommended
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