80 Reviews
Traveller Rating
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Excellent27
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Very Good38
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Good12
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Average2
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Poor1
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
If your staying self catering you will be fine because I have to say although there is a good choice of meals and puddings I have to admit they were very bland (you had to get some lettuce on your dinner to add flavour) hot meals not that hot.
If you want a sunbed get up early as they queue for them from 8 o clock even though you cannot get them till 9 o clock.
Entertainment not brilliant and repeated weekly but the entertainment staff do try their best 10/10 for effort.
If you want to go into Salou centre you can get the bus at the bottom of the drive for 1.40 euro going to 1.60 at weekends the walk is alot longer than 2.5km asked bus driver told us 6km to centre
Travel operator: MY TRAVEL
Entertainment was done by hotels own team they worked really hard plus there was professional acts, parrot show and game shows. Price of drinks about average soft drinks seemed expensive and ice lollies. Cannot check in to room until 2.00pm be prepared.
All in all really nice hotel would recommend it .
Travel operator: directholidays
This has been the best holiday as a family we have ever had.
Upon arrival at the hotel we was given our hotel passport (to be used at meal times to prove room number, board etc) however no key. We had to wait until 2pm for the key, so cases placed in a storage room located in the hotel reception. So from 11am till 2 pm no room, however access to cases so out came shorts and started laying by the pool. It's the only complaint I can make about the hotel is that you have to wait until 2pm on the day of arrival to get your room key.
Upon receiving the key went to our room. Room was fine for 2 adults and 2 kids aged 3 & 10, however wouldn't like for older kids or 3 kids as would be a little small. Room kept very clean by the staff by the way.
The facilities are excellent. 2 large swimming pools, 1 toddler pool very clean always. Jacuzzi on roof which the wife loved. 1 football pitch, which my soon loved. 1 kiddies nursery area, which my daughter loved. 2 bars, however I only visited the main one near reception, which was very good. Staff are lovely, they cannot accommodate you enough. If you love sports they will always show the latest match etc. We was out there during the Champions League match between @rsenal & Barcelona (I'm an @rsenal fan by the way) and the staff rescheduled the entertainment to show the game.
The entertainment is brilliant. If you have a young family this place is a must for you. My 2 kids were well looked after, always participating in the games/activities every day 3 times a day.
Usually on holiday I won't stay in the resort I will visit other bars etc, however the entertainment at the hotel was that good that I only spent 2 nights out of 14 at other bars. Your kids will love this place.
Drinks at the hotel are expensive, however if you have kids and visit other bars as we did, we spent as much at the other bars, by having to give them Euros to put into machines etc to keep them entertained.
Staff are very friendly and work hard to keep you happy. The entertainers are brilliant. Work very hard long hours however love looking after the kids.
The biggest compliment I can pay the hotel is that having just returned I am saving to book for next year, the place is fantastic.
Travel operator: Going Places/My Travel
We got into our room right away, it was so clean and lots of room, maids cleaned every day. Our room overlooked the play park, it was nice and quite, we could even see the rides at theme park.
The food was good but we ate out most of the time at Cap Salou.
Bus/taxi were very good and lots of them. Salou is busy lots to see, but the theme park is a must rides/shows are first class.
The staff at hotel are very friendly have a smile for everyone.
Two large pools and a baby pool(that's for me can't swim), we are going back this year. Hip Hip Hurry counting the days.
Travel operator: airtours
Staff were mostly outstanding they worked their socks off, we couldnt fault any of them apart from a few on reception who shouldnt be the first people you meet on your arrival.
Kids club and entertainers were excellent albeit a little cheesy but they tried so hard-they are a credit to the hotel.
Lots to do for families with young kids but older kids would be bored. rooms had great balconies but we felt the rooms were very small.
Maids came most days but only to empty bins. Hotel has no cash machine so it was a trip to the centre to get any cash.
Warning it doesnt matter that your little ones have been travelng since 1.30 in the morning they will not let you have your rooms till 2pm.
We ate in hotel most days and food was ample although nothing special but it was good value for money.
Go here if you have very young children and want a quiet holiday.Dont go if your kids are over 10 and you want to party.
Travel operator: airtours
The room we had was a 1 bedroomed apartment which was well furnished with an enormous balcony,and it had everything you could need.The room was cleaned every day and new towels were replaced if you needed them.
The sauna and steamroom beside the indoor pool were an added benefit if you wanted to just relax.The outdoor pools were beautiful,but the water was very cold.The 2 jacuzzis on the roof were great,but you were lucky if you got it all to yourself,as it was very popular.
The entertainment at this hotel is mainly for children in my opinion.
The staff were helpful and friendly.
The only downside of the hotel was the price of the drinks,which were rather expensive.That said,we would certainly go back to this hotel.
Travel operator: Direct Holidays
The hotel was clean and we were really impressed, we went to the meeting the next morning to meet the airtours reps who told us about the hotel and facilities for about 5 minutes and then told us about the trips they were selling for the rest of the time, we feel they didnt give enough information about the facilities and events that they had in the hotel.the food was ok but I think because it was the end of season they just wanted to use what they had because it got to be the same most evenings.
We found that the paddock was a good place to go as our children are 4 and 2 and they would only eat the cereals in the hotel but wouldnt eat the meal in the evening and so we tried to give them a good meal there.
The location of the hotel is alright but we only went into Cap Salou which is a five minute walk down the road because it rained very heavy day and night for 3 days and there was thunder and lightening also.
The majority of the staff were helpful but there were some who we thought werent bothered if you were happy or not with the services provided.
The hotel was also quite expensive when you have kids! we took our kids swimming in the indoor pool because of the rain and we had to pay 2 euros each for swimming caps! We encountered our first problem when we bought the caps and went swimming we couldnt find a changing room and had to all go in a shower and change, our clothes were soaked because the floor was wet and there was nothing to put your bags or clothes onto.
We found the entertainment good for kids and adults although we only knew about the activities for the adults about 4 days into the holiday (maybe because it was raining for the first 4 days)the kids club was great though.we would probably go to this hotel again but only if we could get there on our own without a travel agent because the Airtours reps were absolutly useless and were only there when there was money to be collected. We marked a form to go on two trips but when my husband went to pay there were three trips marked down to pay for, I marked the form and put it in the box myself so only the reps had access to them and it wasnt only us it happened to!
I think that the hotel was good value for the money we paid but would not go again in October as I feel that the staff were all fed up and ready to end the season and most of the bars and resaurants in Cap Salou shut on the weekend we come home !
Travel operator: going places/airtours
The rooms where spacious and the views where fantastic the balcony's were also a lovely size with table and chairs with a clothes horse.
The kids absolutely loved the swimming pools and coz of the time of year they weren't that busy.
They have a shop on site which has most of everything you want if not there is a supermarket just round the corner.
The staff are great if you need a wake up call they will do it and if you are leaving early in the morning the will give you a buffet breakfast.
It costs about 7 euros to get to the main beach by taxi.
I found all the staff very friendly and helpful.
and the entertainment in the evening was very good for the children.
they also did a lot of games in the pool during the day.
Travel operator: aspro
Well worth it.
Have a great holiday.
Travel operator: aspro
Travel operator: Airtours
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