The hotel and rooms were clean and the staff were very approachable. The entertainment was catering for very young children . No adult entertainment at all.The area was very quiet and limited to what you could do there unless you went into Salou, but it was the start of the season. The best place to eat out was a place in Cap Salou called "Route 66". The staff and meals were excellent. The whole place is very expensive. I bought a vodka and coke and a malibu and pineapple at the pub within the hotel resort and was charged 14.50 euros.A bacardi brezzer was 6e. We bought carryouts and spent time playing cards on the balcony as you could not afford to spend an evening out . We had an OK time but we would not go back.

No way is this a 4 star hotel, 3 at best. The staff are fairly competent, but not exceptional. The facilities are pretty good though and the entertainment is not bad either. The food, in my opinion, is awful. I can't remember anything that was hot, and the choice was dismal, so was the quality of the meats used. A small bottle of coke was

What can I say
The first time I have ever travelled to Spain and what a surprise I received.
The hotel was immaculate and the staff so helpful and friendly
Two senior ladies recently widowed and needing a boost in our lives and that is exactly what we got.
Can't wait to return again next year
A Fabulous time was had
Roll on 2009

Bad Points:

Had to wait a couple of hours to check in.
Expensive at the bars etc.

Good Points

Great for people with young kids spacious balcony with high walls to let toddlers run free and play.

Facilities were easily accessible like the indoor pool, sauna, gym, laundrette etc.

Rooms are comfertable with free safe and great bathrooms

Entertainment every night was fantastic - you would never have to leave the resort - they had circus entertainers, singers and plenty of interactive games on stage for the audience.

The best part of the holiday was the Animation staff - Sebastian, Barbara, Tatiana, Nancy and James were all very welcoming and great with kids. Sebastian takes the games during the day -take part in them all because you could get a diploma if you win.

Definately go back next year!!!!!

We arrived like everyone else and discovered we had to wait until 2pm to get into our rooms, nowhere in the airtours brochure does it tell you this.

As for the gentleman who said to try and arrange your flights around this, not everyone is able to do this. We were unable to leave our cases in the alleged secure room because it was overflowing and could not accomodate any more cases so we had no choice but to sit in the lounge for 3hours waiting for our rooms.

I dont know why they can say it is a secure room because it is not locked and people can come and go into the room.i would have thought for a 4star hotel they could have put a member of staff at the door to watch what was going on.

There was a good choice of food for the adults if it had been cooked properly most of the meat was very tough and also it could have been a lot hotter. Poor selection for children. One good point was the breakfasts they were very good so many choices.

I felt the hotel was a bit remote and I know there was a bus service at the door bit what a price for such dirty hot buses.

Entertainment was first class, the drinks were a bit pricey, you were charged 5.60euros for a bacardi breezer and they were sold in the supermarket for 1.95 euros.
As said before take earplugs because the rooms are not soundproofed.

I would not go back to this hotel. I have been to many 4 star hotels and this ane comes way below.

Having gone through the debacle of the 1400hrs check in,with no alternative flight times,what can one do.

Cleanliness of the hotel,there was none,rooms were brushed out,and not washed during our 7 day stay.

Location for elderly and young children is a nightmare.

Hotel staff were good,but hotel management's attitude to complaints let them down badly.

I would rather not holiday again rather than endure this nightmare

We asked reps and management to put stickers on our glass doors, Not Done.
Security is a joke.Management accepted there was a problem,but would they use external security,so there is no accountability.
My Travel Representatives listened to our concerns,but when challenged about lack of response they denied any contact.they were the proverbial ostrich.Bury your head and it will go away.
We enquired about the lack of patio furniture (we had 2 chairs and one table).They allocated our rooms they knew how many were coming,so why should we have to go looking for chairs.
Pool was closed for 3 days due to mid-night vandalism,for which security were not made accountable for.
Food was exceptional,and I salute the catering team for their efforts to vary the food they cooked Well Done.
The cost of refreshments at the hotel is extortionate,both alchol and non alcholic,chocolate and soft drinks for children are going to cost you mega-euro's.
Wiater service on the terrace is second to none,they were excellent,Bar staff were on the whole good.
Reception staff were acceptable,but being a predomiantely "British" hotel,they should provide alternative draught beers to the local vinegar ( like John Smith's or Tetleys)
The Celtic Bar,whilst is a getaway from the kids entertainment,is there really need to keep it open until 0200hrs I question this ?
Overall this was a dissapointing holiday and one that I would rather forget.We will not be returning to this hotel Ever !

The H10 Med village is in Cap Salou - be warned there is next to nothing there in terms of shops, bars or restaurants. If you come out of the hotel to go for a walk - there is nowhere to go. There is a beach near by (small cove)with no facilities, toilets, refreshments etc and very steep steps down to it - so as we had a pushchair it was a nightmare on the way down and worse on the way back up! If you have walking difficulties don't bother!!! A better beach is a 10 minute bus ride away in La Pinada, which you catch across the rode from the hotel, however it is spoilt by the heavy construction work ging on there and huge cranes dominating the sky line.

Arriving at the hotel you are not allowed to enter the rooms until 2pm. This annoyed many customers, however here is no flexibility in this at all from the Hotel Reception. They tell you to leave your suitcases in a "secure" room. What a joke - it is just a room with everyones belongings dumped in it. No porter, no ticket system, no security. So my husband took our kids swimming and I guarded our luggage for two and half hours until we got to our rooms. Very unpleasent first impressions.

The room:
Far too small for a family - could not swing a cat, they have an absolute cheek selling it as a family room, I was outraged. We could not walk arond the room as one of the kids beds lay at the bottom of ours, butted up to the wall. So we spent the fortnight climbing over beds...? Numerous accidents took place, including twice my 2 year old falling off the bed and banging her head on the tiled floor. Is this why in the brochure they have a picture of a self catering apartment?

The beds felt like they were made of bricks, we have never ever slept in such uncomfortable beds. Coupled with their sorry excuse for a pillow - a long very very flat rectangular shaped thing, it made bed time something to dread.

Please take note of other reports as I can vouch for this also - You can hear EVERYTHING through the walls. Snoring, farting, talking, laughing, toilet flushing, showers going on and any activity going on in the corridors - nightmare - I need rehab to get over my lack of sleep!!

The wardrobes are big and spacious, but as with the tiled floors, filthy. I had to clean out all the draws before putting any of our clothes in it and never allow anyone to walk bare footed in the room as our feet were black within seconds. The maid came every day when we were out to make the beds and change the towels but clean she did not. In two weeks the bedding was changed once.......this is a real shame as the communal areas were very clean and I would often see maids cleaning toilets, lifts and bar areas. But because of the rooms there is no way this is a 4* hotel.

The Balcony was a joke. Tiny with a table for 2, a clothes dryer and a brick wall to look at. We could see nothing if we sat down except this wall - very depressing.


There was a free safe in the room which was handy.


The Food:
The restaurant was actually very nice, nice decor, modern furniture, efficient friendly manager and waiting staff. Breakfast was fab - everything you can think of English and Continental. Dinner was good too, however the children who are very unadventerous struggled abit and as there is no alternative locally to eat a decent meal, we felt a little trapped. Saying that between me and my husband we sampled most things on offer and all good. Large selection and good standard of food. There are vending machines in the lobby selling chocolates etc -

It's best to take reviews with a pinch of salt as I booked my holiday to the H10 Med Village and then read these reviews and was not looking forward to it due to the number of negative reviews.

That was a mistake as everybody has a different agenda when they go on holiday so its impossible for a hotel to cater for every tatse, so heres what my familys thoughts. We have two boys aged 12 and 10.

The hotel is only 20 minutes from the airport so no long coach trip once you are off the plane.

Firstly I must mention the situation with regards gaining access to your room. I would not class myself as a seasoned traveller, but I have never came across this before and have to agree with the comments on other reviews. Consider your arrival time carefully before you go as its true, the staff will not give you access to your room until 2pm. The reception is area was packed with new arrivals and it was like a mexican stand off. We all stood watching them and they stood watching us. When the clock struck 2 they invited us to check in handing us the key cards for our rooms which were sitting in pigeon holes all the time. I was extremely confused by this, but the hotel obviously has a policy and the staff were only compling with it.

Rooms
Our room was extremely spacious with seperate bedrooms for the adults and two single beds for the kids. There was a large balcony overlooking the pool and the room safe is free. Yes, its true the walls are paper thin and I'm sure the couple in the room next to us allowed their child to drag a chair along the tiled floored at all hours of the night. However it was good listening to their arguements each night. Regards the entertainment, it is advertised as a family hotel and most hotels I've been to the entertainment continues until 11ish. Thereafter, kids will be kids. Namely noisy and boisterous, however we were lucky in that our room was well away from this.

I would recommend investing in a few pairs of ear plugs, however my wive and kids got to sleep no problem. Kids said there beds were better than their own.

We found the hotel very clean with maids and cleaners always going about. I have to say at this point sometimes they were fighting a losing battle as some of the holidaymakers wouldn't know what a bin was if it bit them in the....

Sunbeds
The sunbeds are locked up every night about 6 or 7 to stop sunbeds groupies hoarding them, however you have to laugh at the mentality of people who get up at 7am and wait for two hours to get their favourite spot, as the locks are not removed until 9am. Even then there are usually beds left over.

Food
We went half board and found the restaurant very good. There was a large selection of foods for every taste, both at breakfast and dinner with staff cleaning tables and being helpful. You would have to be a very fussy eater if you didn't enjoy it. There is a shop within the hotel which is reasonably expensive, but we used the supermarket at the hotel next door which was much cheaper.

Cap Salou has nothing except a few other hotels so a walk in the evening is not worth it unless you want an hour or so walk into the main town of Salou, which is possible along the beachfront however its up and down cliffs and coves, so with kids thats not an option.

The good thing is the Hotel has bus stops at the front door which can take you too Salou, La Pineda, Port Aventura, Tarragona and even Barcelona. The bus for a family of four cost about 8 euro, one way to Salou or Port Aventura. There is a ticket box at the top of the road where you can purchase your bus tickets before the bus arrives which is well worth doing. Buses are plentiful.

There is a small beach down from the hotel (5 min walk) where you can hire a pedalo with a chute for 10 euro per hour. Great fun and the kids enjoyed it.

Staff
The staff were very polite and always helpful.

The entertainment is varied and the entertainers were average, however if you stay to watch the entertainment it can be expensive as the bar eats euros.

We probably would go back to this hotel, but only for Port Aventura Theme Park. On the subject of Port Avetura we purchased a 14 day ticket which I would recommend as we took the bus through most evenings as theres not much else to do in Salou. The queues in the park are minimal and most rides you can walk onto no problem and its much cooler. I think we spent several evenings there and three days.

My Travel reps. The usual. Try to sell you over priced trips to places you are best taking public transport to. I can't fault the buses which were plentiful and cheap.

Aquopolis in La Pineda was a great day out, but Caribe, although smaller, is better. I would recommend doing both as Aquopolis has a Dolphin/sealion show.

We also hired a car for a week and went through to Barcelona. What a fantastic place. We went to the Aquarium which was good. Be prepared for the toll rods though which cost about three euros.

Altogether I would recommend the hotel if you intend doing the theme park otherwise I found it too remote.

We are also just back from our holiday at this hotel and have good and not so good memories.
Thankfully due to reading this website we were fully prepared for the 2pm check-in which we have experienced at other hotels before and although the luggage room was packed and not at all secure we left our stuff there and went walk about. My suggestion to others would be either have your swimming stuff ready or dump your stuff and go on the tourist train which will take you around the entire resort (Salou, La Pineda and Port Aventura) and by the time you get back it will be check in time. In fairness to the staff you are allowed to check in when you arrive it's just that keys aren't handed out until 2pm, therefore when 2pm arrives the keys are handed out very quickly.
As with others we were a bit disapointed with the room size for a family of four, my children aged 3 and 6 need more space to bounce around and with the bed at the foot of the adults bed this isn't at all possible. Yes the rooms aren't spotless but they are livible in and a couple of homely touches (baby wipe cleaning) sorts out most things.
We were unfortunately at the start of the coridoor so had to deal with everyone heading to bed later than us due to the well previously decribed thin walls.
My main worry after reading some reviews was about security, however there was a safe in the room which was provided free and only operated using a pin chosen and inputed by you.
I again agree with other reviews about the cleanliness of the hotel being let down by the patrons who refuse to use the plentiful bins, however the staff do try to keep the place clean.
One point not covered that I have noticed before is the timer lights in the public toilets that go off without warning, nightmare with small children.
The kids clubs were fantastic the staff extremely friendly and brilliant with the kids, I have never seen anything better. The kids club area is very good with under cover area's to keep the kids out of the sun and the staff welcome parents to stay which is also compulsary with children under 4 years of age.
The swimming pool / sun lounger problem is well documented, sun loungers are unlocked at 9am arrive early to get a good place or just before 9am to guarantee a sun lounger, we only did this three times on our holiday but there were some who were there religiously every day working in gangs and how I laughed when I saw them pull the same stunt in the queue when leaving the airport.
The swimming pool is spoiled by two many inflatable toys scaring the younger children.
The hotel is definately fantastically placed for transport with the bus and tourist train stopping at the end of the drive way and just over the road going towards La Pineda.
It's hard to be overly critical about the hotel as they actively handed out feedback leaflets on the last night of your stay encouraging you to have your say, now that's customer care.
We were half board, the food was good and varied with plenty of choice. The restaurant staff spoke excellent English, we were very friendly and extremely hard working. I note that noone has complained about cleanliness of the restaurant. A very good and simple touch is that they provide character (Winnie the Pooh, Mickey Mouse and Princess) plates and bowls for the children.

We went to this hotel 2006/2007 and found it to be just as nice as the first time the staff remember us from the year before and it was really nice. I found it had not change still very clean,staff alway smiling. Am going back next year 2008 can't wait, this hotel is the best well worth a visit.