we were greeted to our room with dirty dishes on the balcanoy to our room. we had booked 2 singles and a double, when we arrived we had 1 double nd two fold out sofas we had payed for four adults but two were stuck on the foldout beds for two weeks. the bed's were not set up on arrival and we had to wait till gone 1 in the morning to recieve bed linen.
the maid service wasnt consistent one day the room would be cleaned and we would have towels folded into swans and the next day we had a pile of un folded towels dumped on an un made bed.lots of choice of food for dinner but after the two weeks it got very boring. had to get to dinner early to avoid fly coverd food. we found staff very ignorant espeically in the bars, they would ignore you and serve turkish people standing behind you and turkish people would push infront of you. limited choice of drinks you have to pay 2pound for fresh orange juice in the morning.all sunbeds were reserved by 9:00 in the morning, we managed to get some twice during are stay early in the afternoon. there were no water sports there were 2 pedalows the first two days. in the second week a new one came but a familly where made to get off it and it was towed back up to the town by speedboat. adult entertainment was very bad!!. lots of building work was still going on. fire detecters in the villas were not connected!.aircon- was being fitted to restaurant and signs were being appearing everywhere with rules and regalations, not what you want to see on your holiday just as we were leaving.on our second day we booked a turkish bath and face mask in the resort we payed 112 pound for 3 of us which would of cost 30pund down the town less a face mask.
it was our first time in turkey and i would deffintly not go back. we know this is a new hotel but they have alot of work to do if they want to call themselfs a 5 star is it is deffintly not one at the moment! it was the attitude and unhelpfullness of the staff that was more unpleasent then being in an unfinished hotel.

I went with the wife and 2 boys 13 and 15 for the last week in July and 1st week in August. Didnt notice any major building work at all whilst we were there. They finished and opened the disco whilst we were there (but it was always empty)

Before I go on, I just want to point out that I am not someone who expected everything to be perfect. I went on the holiday with an open mind and expected a few problems and just wanted 2 quiet weeks to relax and unwind.

As i just said, I expected some teething problems having read all the reviews before we went, and we did have some with our room but nothing that would have made me demand a room change.

The hotel was ok, but no where near 5 star as they advertise. Rooms are very very clean and spacious but have been put together by Bob the builder.\we stayed in a family villa and it was obvious that we were the first people that used the Villa. The shower didnt just leak, it flooded the bathroom everytime it was used. The wardrobe door kept falling off and the front door could not be locked from the inside, which allowed the maid to walk in twice whist we were getting ready to go out. We spoke to customer relations 6 times whilst we were there to enquire about getting the room issues fixed, and she was useless. Yes she was very attentive and wrote everything down, but not one thing was fixed that we asked her to report to the management.

Pool is great and the middle slide was re-opened on the last day of our stay. This had been closed as people had complained about being hurt by it. They have smoothed it off and now its ok. However there were not enough sunbeds during our second week of the holiday. The beds are tightly packed together and this meant that when an umbrella was put up it could cover a few beds. Fine if you wanted to be in the shade but not so fine if you didnt. The umbrellas wee also getting damaged a lot with the nice breeze that was there every day so they ended up tying the ends of the umbrellas down. During the second week the customer relations team came down twice and removed all the towels from the beds as people had complained about beds being reserved, but they didnt do this every day! If they are going to implement a no-reservations rule, they need to stick to it and not just do it occasionally. People we know were left to explain to some irate Germans why they were sitting on the beds they had reserved ages ago and were asking what thy had done with their towels. Customer relations were not there to explain that they had taken the towels. The poor people who had just taken empty beds were left to take the flack.

Animation team work very hard and you have the usual team trying to get people up for pool games etc which the kids loved but they evening entertainment was the worst I have ever come across in a hotel. The entertainment starts at 9pm with a mini disco for 1 hour then there is some form of show/act/game by the animation team for a max of 1 hour. The standard of these shows was terrible and not what you expect from a so called 5 star hotel. We went into Altinkum very other night to get away from the boredom.

Main restaurant.
Food is presented to a very high standard and the selection of salad and fruit was amazing. However, although there are lots of different dishes to try, they are 90 % Turkish type dishes that were not labeled up most days so you didn't have a clue what you were about to eat. Fortunately, there was always pasta as well so one of my kids ate pasta every evening as the choice for children just didn't exist. Puddings were just as varied.... Lots of choice, but god knows what they where. Its hard to say bad things against the food as I never went hungry, my only criticism is that they catered for the Turkish guests only.

Beach bar/snack restaurant.
We went here most lunch times as the kids wanted burger and chips. There is a choice of Pizza, chicken, burger, chips & salad etc bt most days these were cold as they seem to prepare the food in large batches and then leave them. The tryas of food are suspended over large drums of hot water to keep the food hot but that only worked when they put fresh just cooked food into them. We only saw them put pre-cooked food into them that had been cooked ages ago and had gone cold.

As previously reported, there are few spirits available with the all inclusive and if you want anything else or want a drink after midnight, its dam expensive, but the main thing that bothered me was the ignorance of some of the guests. I was told that there are 3 main weeks in the summer that the Turkish take their holidays and a lot of Turkish people come to Altinkum. The hotel was about 65-70% full of Turkish business men & families They have never heard of the word queue and just walk to the front of a food or drink queue and bark their orders to the staff. Even the small children do it. Many English were getting angry regarding this, but to me its that bar staff that are the problem. All they had to do was to tell them to queue up but they just served them first anyway. Very infuriating !!

Altinkum town itself is the dirtiest part of Turkey I have been to. Last year I went to Hisaronu/ Olu Diniz and found it to be 200% cleaner than here. Im glad I was all inclusive and didnt have to eat at some of the restaurants. The shops and bars were ok though but watch for big price differences between some of the bars.

Overall, I judge a holiday by one simple question, and that question is "Would I go back to the same place again?"
In this case, I would have said yes if it wasnt for he ignorant, selfish people that were staying at the hotel. The hotel itself I would put as a 3 star plus (possibly 4 if they get some decent night time entertainment) The hotel is aimed at the Turkish holiday maker so I wont be going back,