Dont go on this ship. Read the recent newspaper rewiews about no toilets for 3 days and no hot water for one,, Yes...I was one of the lucky soles that had to get up in the middle of the night.get dressed and go in search of a working toilet on other decks. The last day was a utter and absolute farce. All toilets where out of action at one stage and all passengers had vacated their cabins for departure and had to rely on public facilities.

Complaining got you nowhere...it was on the 3rd day ,,,,,I demanded to see the Thomsons rep and asked about the safety of sailing with unsanitry conditions that I got action. Our loo was fixed in 10 minutes. Surpise ....surprise.

This is a old ship and despite being told this was a recent problem our cabin steward said there was always problems with this old fashioned vaccum system.





So...............................dont waste your money...pay more and get a toilet that you can use. I suggest P&O or Royal Carribean.

What a bitter dissappointment it all turned out to be....................

First ever cruise for us and we were absolutely delighted with everything about this ship.
Don't really need to say much apart from I would highly recommend anyone cruising on this ship. Special mention to the waiters in the seven seas who were fantastic along with the entertainment staff.
Would definetly do it again on this ship and almost all of the previous reports vindicate this.

Arrived at the ship on Friday 20th Oct.There was some discomfort with passengers who had boarded on the previous Wednesday as they had had problems with the toilet system. Surprise ! On Saturday (0800) we were informed that the water system was going off from 0930 to 1600hrs -- they said it was for maintenance purposes? and low and behold we find that our toilet is not working (0815). When you inform reception that the toilet in your cabin is not working they just shrug their sholders and say that the technicians are working on it? So, we went all day without washing /toilet facilities, then when the water is finally put back on our toilet still does not work. Back to reception to complain, but again they are not interested and keep shrugging their sholders. By now there are quite a number of people complaining that there toilet is not working and we are all demanding to see someone who is in a higher management position than themselves,but they block all requests and keep shrugging their sholders.
It is now Sunday and we are still without a working toilet in the cabin -- we are told to use the public ones on the next deck up --- these were a total filthy disgrace, but hey what? the holiday has only cost us £1300, so what do you expect? Monday arrives and there are now a lot of upset and angry passengers on board, who are all demanding to see the Captain. We are all told it is nothing to do with the Captain it is not is responsibility ? well who's is it? -- under marintime law it is the Captain's responsibility - but we still could not get past the reception staff !! Perhaps the Captain see's this as a good job well done by the reception?
Tuesday arrives and we now have a situation that there are no toilets on board the ship at all !! yes no toilets, and when you go to reception they tell you to use the shower in your cabin and also offer plastic cups. Reception is now faced by some angry passengers and hooray they finally bring a manager down in the form of a Mr. D. O'Connor, the Hotel Manager along with a Mr. Taran, who calls himself a Thompson's rep? Both of these person's need formal training in man management and customer care!!!
I forgot to mention our lovely cabin maid who was a really nice young girl and cleaned the cabin twice a day, but this situation had now got to her and the rest of her colleagues, who were in tears at the situation and obviously the mess that they had to clean up.
On Friday 27th we finally came back to Santa La Cruz, but again the toilets were taken out of use, but this time not all passengers were informed. The only passengers that were informed were those who were continuing with the cruise. We were only being picked up from the ship at 1800hrs, and therefore we had to spend all day off the ship in order to find some toilets that were working.
Added to asll this we had the problems od the stabalisers either not be used or they also had a problem and were not working. The ship was being tossed about in relatively calm waters -- a lot of sea sickness and no toilets -- can you imagine the situation? Also when these so called technicians came to sort out the problems they unblock tour toilet and then leave the excrement on the floor at the back of your toilet -- only accesible from the panels situated in the corridors --- we have the photographic evidence of this!!!
Also we have been informed that this ship has already been in dry dock to have the problems sorted out? obviously they haven't and the Captain is now blaming the passengers for puttin large objects down the toilets and blocking the system?? what next ? Some of the crew have informed us that this has been and on-going problem for some time, but they cannot say otherwise they will loose their jobs? Also does the Captain and his band of pirates not realise that there are some good crew members who do feel sorry for the passengers and when we are told that there are some more crew coming on board to try and sort the problem out it is in fact that we are waiting for spare parts for the vacuum pumps for the toilet system?
You have been warned what to expect -- do not consider crusing with this company. The ship is filthy, it is also dated and should not be allowed to continue to sail in it's present condition

arrived on the destiny on 20th october having never cruised before there was 4 in our party with another couple arriving later, we were all on the 6th deck and had no problems with the loos in our cabins but it was annoying when you were out at a show etc and had to go away down to your cabin to use the toilet alot of people were not as lucky as us to have them working, some people had no facilities in their cabin for 3 days
the captain then made an announcement that we would be staying in dock until the matter was fixed after that there seem to be no problems until the last day when we were at Tenerife we left the ship at 9 o'clock (having had to be out of our cabin for 9) to go into Santa Cruz arrived back at the dock to be met by one's going into town to look for toilets the receptionist had let it slip that they knew the water and toilets would be turned of from 9 to 1 but didnt tell anyone! after alot of cross words at reception they gave out cabin numbers on the 2nd deck to use which still had no water The rest of the ship was spotless the hand rails were being polished at 4 o'clock in the morning painting was being done all the time
The staff throughout the ship were very friendly and polite always calling you madam or sir, Ricardo was our cabin steward and we couldnt have got better anywhere,alexander in the sky bar was also brilliant the food was great with lots of choice The staff in the seven seas restaurant were great and put on their own show every night The entertainment was good always shows or quizzes going on.Having to be packed and suitcases out for 3 in the morning was a disaster we ended up leaving most toiletries behind
i would definately go on this ship again but probably around the med as they say it isnt as rocky, im still swaying 24 hours later

This was our sixth cruise. Our previous trips have included the Emerald and Thompson Spirit.

Based on our other cruises, I would say the Destiny is a ship to avoid, and certainly we will never book on it again.

Most of the ship's facilities such as entertainment, waiter service etc are of the good standard which is common to these cruises. In other words, the Standard expected - but nothing to gush on about particularly. The food in the Dining Room was very good and better than the Spirit. The cabins are small [much smaller than the Spirit] but adequate as you don't spend too much time in them.
We went on two excursions;- to Marrakesh and to Fire Mountain on Lanzarote. Both of these were memorable outings and quite reasonable value for money. Marrakesh is a long day [12 hours] but the destination is fascinating and the coach ride across the Atlas mountains is also an experience.
When we inquired about the trip to Mount Teide on Tenerife, it became apparent that this does NOT include going up the cable car to the summit-despite the blurb about "You can admire the awesome views". All you seem to get on this trip, is a coach ride to the bottom of the cable car and back again .

During the cruise 20th to October 27th the ship had two significant problems:-

1. The toilet system. 2. The management system.

TOILETS. Toilets in many cabins ceased to work owing to problems with the vacuum disposal system. People without working toilets in their cabins had to go up two or three levels to use the public area toilets. After some people had been without cabin toilets for a couple of days the ship left port one evening and all of the public area toilets were also locked closed, as they had ceased to work. This left many people without a cabin toilet and without access to any other toilet on the ship. In other words, out at sea and with nowhere at all to go to the toilet. The staff at reception did not give any advice and no emergency arrangements were made.
The following day the captain stated that the problems had been solved.
This was not true for every cabin.
On the last day, after departing passengers had given up their cabins at 9.00 a.m., all public toilets were closed down again at about 9.30 am. Once again, passengers waiting all day on the ship before evening departure flights, had no access to any toilet. This was done without warning, without any announcement, and without any apology.

MANAGEMENT. The response of the ship's management to the toilet problem always seemed to be "Too little too late". Ships' officers were reluctant to engage with passengers who had problems, there were very few announcements or advice, and they would clearly have preferred to deny the existence of the problem.
The motion of the ship was very bad even in quite light seas. Some people felt ill as a result. Many experienced passengers thought that the ship's stabilizers were not being used, and there was a rumour they were out of action. Once again there was no apology or explanation from the captain.
There were many children on the ship and certain rules were displayed for passenger convenience. For example, no children in the adult pool, and the gymnasium for over 16's only. The ship's staff made no effort to enforce these rules, with the result [e.g.] all the gymnasium equipment was at times used as play equipment by under 10's. Small children were running around the dance floor in the Oklahoma lounge and climbing about the furniture well after midnight, destroying it as an adult late-night venue.
I had the general impression that the management had no interest in, or care for, the passengers.

As this was my first cruise I did not know what to expect. I was very happy with everything on the ship I thought it was very good value for money.
we did have a big problem with the sanitation which was a bit off putting but hey you could go on any cruise and have the same problem. I felt senior staff on the ship were not very forth cumming with information about the sanitation on the ship which in my opinion only increased peoples anxiety. Anna our cabin maid and most of the bar staff were excellent and I did feel it for them at time as some passengers were taking there anger out on them. In my opinion they did a very good job under the circumstances. I do thing the senior staff could do with more customer relation training.

This was our first holiday away from our family in 15 years. And I would like to say we did meet some lovely people onboard the ship, i would like to give doug and maureen a special mention they were like our own personal guide, they gave us plenty laughs throughout our cruise.

we would go on another cruise it has not put us of, next time I will take a portaloo.

This ship has been in the news a bit recently and unfortunately not for the right reasons!

My Cruise itself was a great holiday, and visited some great ports of call in its weeks sailing.

The food on board was fantastic and the waiter service was very good, as was the Midnight buffet in the Seven Seas Restaurant.

The ships Showteam and Entertainments team where brilliant and the show teams dancing and singing was top form, and shows where well planned and choreographed.

The ship was very clean and the cabin stewards cleaned the cabins twice a day and where always around during the day if you needed anything!

Obviously there was a problem onboard with the ships toilet system, (but this could have occured on any ship including P&O, RCI and the other major cruise operators) but the problem was caused by passengers on the ship throwing items down the toilets that they shouldn't, including nappies and bottles! And people wonder why the system blocked.... the staff did try there best to sort the problem..but some where unable to get on with what they wanted to do as people where having arguments with them, instead of letting them go and sort the problem.

The problem shouldn't put you off taking a Thomson Destiny Cruise, as this problem really could occur on any ship at any time!

All in all was a good holiday, and I am looking forward to cruising onboard the Thomson Destiny for the New Year celebration short cruise in December, and in the future as well!

This was our first cruise and it was to celebrate our 25th wedding anniversary. We were very lucky in that we had no problems with the toilet in our cabin (except when the whole ship was affected) or with the hot water for the shower. We had an outside cabin on deck 3 and although it was compact, there was good storage and it certainly filled our needs.

What excalated the problems with the sanitary system was the way in which the passengers were treated. Anywhere can have its problems but the manner in which it is dealt with can help considerably. Yes, we did hear that the problems were due to people putting bulky items down the toilet, but we also heard that there was a problem with the system, which the captain was well aware of, before we even left Tenerife. Some say we should not even have set sail.

All things considered, we had an excellent time, our waiters in the seven seas restaurant were not the most attentive, although the wine waitress certainly was and the food was superb. The only place we thought the food was not up the expected standard was in the Lido restaurant after breakfast. The entertainment was good, although Sue, the cruise director should have taken more of a back seat and let the youngsters get on with what they were good at.

We will definitely take another cruise, although possibly not on the Destiny unless they install a new sanitary system as we would not want to risk having the problems other people had.

20 october colourfull coasts.We celebrated our silver wedding on board. As previous reports yes we were "inconvenienced" by the toilet system but it did not put us off enjoying ourselves as it did to some.These thing do happen from time to time and we also heard that t shirts, nappys had been put down the toilets which all added to the problem.
We were also delayed for 7 hours on departure to the ship, but the captain held the ship up for us which he need not have done.
The food, service and entertainment was excellent and all staff very polite.
The midnight buffet is superb , ice sculptures and all food imaginable .
We would definately cruise again despite the problems this time.

I sailed on the Thomson Destiny and had the most Fantastic time i have ever had, I have sailed with Disney, Cunard, Carnival and Silverseas and i cannot fault the ship and services for what i paid, yes, we had problems with our toilets, it certainly did not ruin my enjoyment, I have paid thousands of pounds on other ships and had just as many problems, and i will say that some of the comments posted are crazy, I refer to one which mentions the response of the on board management, they faced us at every possibble opportunity and one reference to the skill of the Hotel manager and Thomson representative i would guess is posted by the over powering Blond lady who tried to rally a lynching party in the reception area, she may know that this is not the way to resolve issues when obviously the ships management are working 24 hours to resolve the issue, My heart went out to those two gentlemen who had to stand and smile and explain a situation that they could not answer at that time, i know many of the people i spoke to that night agree that we were given as much information as was available. For those of you who doubt the ship, try it out and see for yourselves, we have booked for the Christmas cruise departing December 22nd and cant wait to get back to our 2nd Family on the Destiny.