After three weeks and many phone calls, would walk to Hayes to get my visa.
They are so inefficient. Tracked visa on website firstly could not find it, 2nd.
it said they were waiting for further information from us and to call the Call Centre. Why did they not have the decency to call us if there was a problem.
Spoke to a person in the call center, and was told there was no reason that he could see that our Visa's had not been sent out, and somebody would ring us back before 5 two days ago - guess what, we are still waiting for the call.
Rang them to-day again, just told "it is in the pending tray" and the phone went down. Great at over £1 a minute.