on August 25th - although we have booked a Junior Suite). I had a very similar issue with Thomas Cook last year when I booked interconnecting Junior Suites at an AI hotel in Playacar, Mexico. Thomas Cook informed us that the hotel had changed our booking from two interconnecting suites to one and there was nothing they could do to compensate us, although we were offered the option of cancelling with a full refund or changing hotels. As the alteration to our booking coincided with the final balance being due it was too late to change hotels as everywhere else was already booked. To cut a very long story short I decided to email the hotel to find out why they had changed our room category so close to travel when we had actually booked the holiday over 10 months prior to travel. The hotel informed us that it was the fault of Tour Operator who had submitted our reservation 'too late' and all the interconnecting suites were allocated by the time Thomas Cooked confirmed our reservation with them. Both prior to our holiday and when we returned, many many many letters of complaint and phone calls were exchanged between myself and Thomas Cook but they never budged on compensation and never admitted liability for their mistake, even thouigh I had it in writing from the Hotel. I emailed ABTA as well but they were never any help. Eventually several months later I gave up the fight - life's too short and the holiday was a distant memory.
The reason for this long tale (sorry) is that I strongly urge all three of you to combine forces now and take on First Choice together. Start by contacting the Grand Azure and find out if the hotel is at fault or First Choice - it sounds as if First Choice may never have had an allocation of family rooms equivalent in number to bookings made. If the hotel can point the finger at First Choice then you can pursue a claim for compensation together. I'm afraid I don't hold out much hope of you getting the family rooms you booked but I hope I am wrong. Good luck.
