Turkey Discussion Forum

Discussions regarding holidays in Turkey.
***Pegasos Palace
3174 Posts
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hi there prettyinpinkuk79, we were at the tropical in oct last year, we had a great time so we are going again in july, there are more than two slides by the way. the tropical should be open when we go (unless FC decide to drop another bombshell that is!)
last year we spent most of our time at the p/t but it was nice to be able to go to the p/p occasionally just for a change, if they were to write to me and say that they were not going to open the p/t and that we could not use any of the pools/bars etc i would be very upset and angry but i think we would still go as we did have such a good time last year.
i think you will still have a good time but i would have thought they would reduce the price a bit as it is advertised as shared facilities so you will be missing out on some great stuff (pools etc...) :)
hope you still enjoy, i would ask to have my holiday moved to july for the same price just to see what they say lol :wink:
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I wonder if they will shut The Tropical in September after the busy school hoilday period.
I hope not because we're booked to go Sept 25th and if this is the case I'd rather change holidays (at no extra cost of course).
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Hi All,

I've just sent a rather snooty email to First Choice, will let you know if I get a response, although not expecting too much from them.

John, what you playing at :D Not like you to put a post like that, you know how high feelings run in this topic at times! You trolling? :roll: rofl
I know there's been a lot of going round in circles but there are some new issues here, well probably not that new since First Choice are messing folk about again.

The prices have been reduced if booking now peeps, seems to be only for new bookers though and as far as I am concerned this is due to the reduced facilities, therefore I expect to be awarded the same reductions and have told them so! Not expecting to get any mind you but wanted to get my point across. If any of you want to email them the address is clerical@firstchoice.co.uk.

I still expect to have a good holiday, but I want to know from them what facilities will NOT be available and at least then I don't expect them to be open. Also I want to know if I have the option to cancel since they have basically made a major change to my holiday and haven't yet notified me with 9 weeks to go. I don't think I'm happy at paying the price I did for a resort that is half closed. :evil:

C xxx
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I'll keep them in line Briar, gonna get my big jack boots on lol.

Hope all is ok hun.

Right everyone, you heard Briar, be nice! :D
C xxx
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Hi!

Im booked in to PT but not heard anything about being transferred yet any one else like me??? :( :(

Also anyone use the creche facilties last year??

Thanks!
Sam
x
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I've also e mailed First choice.
I've asked them whether they plan to close the hotel again or will it be open for the remainder of the season.

I'll let you know when they get back to me (although don't hold your breath :x )
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Sam,

I found some stuff in previous threads about the creche

there is 4 sessions day. 9.30 - 11, 12- 1.30, 2.30 - 4, 4.30 - 6.00
and on a wednesday they have an evening session which is 8 - 11pm.
Hope this helps


It was ideal for our young family who didn't have the enthusiasm or energy to move from the resort. The kids club and creche were fantastic. The staff all work really hard


I also noted when I booked the creche ( I paid for 6 sessions that were 36 sterling) that 12 sessions were 70 pounds sterling or 185 lira so you would pay about 12 pounds extra to pay in lira. So I would say without a doubt that you should take english money otherwise you will end up paying more


The creche nannies and kids club reps are fantastic


Thats all I could really find in this topic, sorry not much!

C x
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Just read shuggys comment - fc stating its not your hotel. What a load of ********. Not you shuggy by the way! Each night in the amphitheatre, you were told of the entertainment in the other side ie: the palace or the tropical. People used to walk between each site,(they all blend in as one) our friends and us included. You were also told at the welcome meeting to use the whole place as one. Katy also got it right about the beach, "standing on golden sandy beaches" ha ha ha. I picked up broken glass and metal on my visits to the grit strip. I am genuinely really sorry for my comments BUT you need to know what FC are about when it comes to Pegasus.
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Does anyone know if there anything we can do about the Tropical situation?

I am not going to let it ruin my hoilday but after looking forward to it for a year then to find this out six weeks before I go, it's a bit disappointing.
At least the sun is out ... 8)
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I don't know Shuggy, I've emailed them a complaint though. I'll let you know if I hear anything back.

C x
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Thanks Scottishmum we will have to wait and see what they have to say I guess.
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Not holding my breath though! :roll:
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Morning

I too have sent an email to First Choice so hopefully one of us should have a reply (I hope!!)

Will let you know if I do !!! :roll:

I agree with most posts here for the price you pay you are expecting all the facilities to be available to you.
I should of learnt my lesson last year with First Choice as we were due to stay there but we cancelled due to the Holidays from hell programme but I gave them the benefit of doubt thinking a year later teething problems will be resolved.
Ha Ha I hear First Choice shout!!
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Scottish mum & Shuggy, I'm sorry to say but I don't think you will get anywhere with FC other than changing accomodation which you will have to pay for or a straight cancellation which again you will pay for. Last years Pioneers who went when the place was only half finished (see gallery) got a small compensation payout. Me and others alike contacted FC after reading HT, I have a copy file of 6 letters sent to them NOT complaining (I hadn't even been then) just looking for assurances about the place and didn't get a reply to one. I E:mailed - no reply and even went on their online chat facility. When I typed in the word Pegasus Tropical, the answer typed back was to contact customer service. In other words they weren't willing to type anything that could have been printed off by using the print screen key on my comp.

We went, didn't complain there or on our return and had an ok time. Plenty to gripe about if you were looking for it but just had the attitude, we've paid so lets enjoy ourselves.

If on the other hand I had been told that half was shut then that would have been a different matter and they CANT tell you that they are seperate hotels because they are NOT.

make a nuisance of yourselves because as said before I cannot believe that a company the size of FC are not prepared to take a 10 week hit and would rather see families with kids gazing over a temporary fence at the other facilities. What memories will that give people of a FC holiday.
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Thanks barnio. I've not really complained as I've nothing to complain about yet, apart from having to find out things over the internet and not directly from first choice!

I've just basically asked what exactly is going to happen and if they plan to reduce the cost of my holiday accordingly, or if I have the option to cancel since what I am getting is not what I booked.

Thanks for your advice.

C x
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Hi.

Our local FC has contacted FC head office and been told that all facilities on the Tropical side will be closed, but they will definately move the wavelength club and the soccer pitch over to the Palace side. This is a major issue for us as we have a ten year old daughter who will be in wavelength. FC told us that they can not put anything in writing about the wavelength club, so it doesn't give you much hope does it?

We have contacted Consumer Direct Wales who have advised us to contact FC in writing due to the facilities or services provided differing from that in the brochure and that they are in breach of contract under Reg 15 of the Package Travel, Package Holidays and Package Tours Regulations 1992.

We have also been in touch with Trading Standards and they advised the same but it must be in writing not e-mail. They said that the more people who contact their local Trading Standards, the more chance there is that FC will have to buckle under the pressure and keep the facilities open.

I can't believe that after everything that went on last year, FC are doing this now!!!

Emma.
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Hi Emma

Am really impressed that they are moving the footie pitch as it is already on the Palace side! :)

As for Wavelength cant remember at the moment where that was based but will have a think about it and get back to you!

Tottya

The Tweety Creche which is fantastic and was great for a break for both my son(being out of the heat) and us (being able to totally relax for the hour and half each day). He was 1yr 11 months when we went in September and still talks about tweety club now and whenever we ask him where he wants to go his reply is tweet club!

Have no fears on the Creche side as the helpers were fantastic!

Michael 8)
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Thanks for the info Emma I have sent an e-mail to my local northamptonshire Trading Standards to see what they can do. Keep us informed!!!!

Thanks Michael for the info on the Crech. My lad will love it too im sure he has his 2nd Birthday whilst we are there so he will need some pampering too!

Lets get this show on the road People Pressure!!

We want Pegasos Tropical Swimming pools, watersports and Entertainment open, its what sold it to us!!

Best Wishes
Sam
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Where do you stand if you've booked The Palace?
Do you still have the right to complain ?

I read on an earlier post from someone who has booked The Palace that First choice had said "Its not your hotel" when complaining about The Tropical being shut.
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