A bit of a frightener
Anyone apart from Swiss read the Ezy trouble thread on TA today? Poor guy had his money taken as recently as 17th October ........
Just had a letter from the TTA today informing me that I have to contact Forest Gate Police Station to report a crime as my money was taken and false paperwork provided confirming details of a bogus holiday. A holiday, which was never booked for me and also my money is no longer in the trust account. enabling me to a crime number, then my claim will be reviewed within 3 to 4 weeks.
Hope this doesnt mean I wont have a refund.
Any other HT members received this letter yet?
Hope this doesnt mean I wont have a refund.
Any other HT members received this letter yet?
Helene Got the same letter this morning but on phoning Forest Gate were told they could not deal with it and it had to go through our local police station, went down there in person with the paperwork only to be refered back to Forest......... going to talk to a friend in the force this evening , see what he suggests , maybe we just got unlucky with the operator this morning but to spend 20 minutes long distance at peak rate and get no-where is not funny.
Would have been flying out next Monday !!!!!!!!!
Would have been flying out next Monday !!!!!!!!!
I had to wait around 10 minutes til the phone was picked up, then went through a lenghty computerised form with a clerk. Only to be told at the end, they would ring back within 24 hours and take a full statement, then issue a crime number. Guess they have had quite a few calls and will begin to get fed up with it soon
The saga continues
The saga continues
Guess we got a numpty this morning. Emailed Avril at TTA and explained we were getting the run around, she confirmed it's definitely Forest Gate that are dealing with it, so will be trying again.
Does make you wonder if the refunds are going to happen ...
so much for trying to save a few pounds.
Does make you wonder if the refunds are going to happen ...
so much for trying to save a few pounds.
Just had a phone call from Forest Gate telling me that they will look into the claims and decide whether Ezy have committed a crime or if it's a civil dispute ! If it's decided Ezy have committed a crime then we will be given a crime number.
Would hate to think anyone could get away with this.
Would hate to think anyone could get away with this.
I just hope we all get a refund otherwise, the people who have paid twice, Wightlion, Kathyblue and myself have just had very expensive holidays.
I wonder if without a crime number, its a problem for the refund, or whether we will get a refund at all if there is no money in the trust account. This is all just horrible.
I wonder if without a crime number, its a problem for the refund, or whether we will get a refund at all if there is no money in the trust account. This is all just horrible.
I am not a legal expert but from what I was taught at college many years ago, this matter should be dealt with by the civil claims court and not as a criminal matter. Whether a crime has actually been commited is irrelevant to claiming the money back.
Furthermore, if people have paid by credit card is there not a way of claiming back from the credit card company ?
There was a legal expert helping out HT members before - can that person advise everyone on this case ?
Furthermore, if people have paid by credit card is there not a way of claiming back from the credit card company ?
There was a legal expert helping out HT members before - can that person advise everyone on this case ?
Sounds like severalf you may need legal advice and the services of a solicitor.
May help if you get together to bring a joint case - one legal eagle handling it all...
Just a thought.
May help if you get together to bring a joint case - one legal eagle handling it all...
Just a thought.
Can someone please tell me how to find this thread as I dont know where the complaints forum is
Thanks
Thanks
Thanks Everest.
This is such a lesson to be learnt isnt it, and I thought I had done my research before booking with Ezy - I even registered with Company House to keep an eye on any changes.
This could be a very long drawn out saga.
Has anyone informed the TTA of Forest Gate Police comments yet, and what is their opinion.
This is such a lesson to be learnt isnt it, and I thought I had done my research before booking with Ezy - I even registered with Company House to keep an eye on any changes.
This could be a very long drawn out saga.
Has anyone informed the TTA of Forest Gate Police comments yet, and what is their opinion.
According to a similar thread on TA there are about 70 of us, including one person who had the money taken 17th October.
If this fails we shall try through our holiday insurance. Ezy also tried to sell us that but we have an anual HI, not sure if it covers this sort of thing.
Helene
Not sure which position I'd rather be in; to have paid twice for the holiday or paid once and not had one......
If this fails we shall try through our holiday insurance. Ezy also tried to sell us that but we have an anual HI, not sure if it covers this sort of thing.
Helene
Not sure which position I'd rather be in; to have paid twice for the holiday or paid once and not had one......
Definately to have paid twice and had a holiday in Paradise
Suppose if Ezy have our credit card details, statements will have to checked carefully in the next few months.
Suppose if Ezy have our credit card details, statements will have to checked carefully in the next few months.
Thanks everyone, I have now found the thread, and will keep my eye on it for any other poor soul who is involved with the Ezy Fiasco.
But has anyone tried claiming back from the credit card company yet ?
I paid by switch and for the balance I sent a cheque, so I stand no chance.
I'm not sure about my holiday insurance, I shall be looking into that. I was just hoping that it was going to be staightforward with the TTA issuing refunds in due course.
I'm not sure about my holiday insurance, I shall be looking into that. I was just hoping that it was going to be staightforward with the TTA issuing refunds in due course.
We paid the deposit on a cheque, the balance on a Debit card so we've no chance of claiming on the card.
( Should have flown out today ...... )
( Should have flown out today ...... )
Has anyone managed to get a crime number from the Forest Gate Police yet. They havent even bothered to ring me back.
No . It's been the longest 48 hours ever , they must be deciding whether it's criminal or a civil dispute.
Our holiday insurance doesn't cover Travel Agent becoming insolvent !
Our holiday insurance doesn't cover Travel Agent becoming insolvent !
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