Cancelling a Ryanair flight.
Hope someone can help me here.
I received an email from Ryanair moving outr return flight from Malaga to BHX from 20:00 to 22:00
They say in the email:
"As your flight times have changed significantly (more than 2 hours before or after the original scheduled departure times), you may apply either for a Travel Credit for the unused flight sector(s) on your booking or a full refund of all monies paid."
Now with a 7 year old, the return flight is far too late now, so i have gone to the Ryanair web site and cancelled the flights and requested a refund.
the concern I have is that the drop down reason for cancellation gives "flight moved +/- 3 hours" as the reason.
This goes against the email section above.
Am I going to have a problem getting my refund?
Where does the law stand in this?
Many thanks in advance