85 Reviews
Traveller Rating
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Excellent32
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Very Good37
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Good14
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Average2
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Poor0
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
Food very good especially the breakfast which had a great choice of things. I'm sure there was always something for eveyone although you do get fed up of eating towards the end of the second week.
We found the hotel room very good and actually was bigger than we expected with a double bed, a sofa bed and a pull out bed(only upto 12 years old) and believe me we have been very cramped in some hotel rooms but not this one. Beds and pillows could have been a bit comfier!!
We didn't watch alot of the entertainment but the Beatles and the Supremes tribute bands were very good. Drinks in the hotel are expensive. The only downside for us was the kids messing about outside late at night whilst parents are drinking inside which meant we tended to go out most evenings.
Travel operator: Portland
Our room was a family suite which meant we had a double room and then a 2nd room off it with 2 further single beds. There were also 2 sofas which could convert into beds so there was plenty of room and storage space.
The kids club was low on staff so they could only accept 16 children per session. The names had be put on a list the day before and priority was given to the children who missed out on the previous session which did seem the fairest way of doing things. My 9 year old attended one evening session as this was his choice and my younger son attended 3 daytime sessions and one evening session during our week, only missing out on one daytime session that he had wanted to attend.
The food was lovely, plenty to choose from and lots of it!! There was a seperate childrens buffet but basically it had the same food every night which was chips, burgers, chicken nuggets and spaghetti. They also had themed nights in the restaurant and all the staff dressed up!
The entertainment was very good, day and night time. The Marina staff, Thomson staff and outside acts were all of a high quality. Some of the evening entertainment was held inside and that could get a bit crowded and hard to see what was happening on stage if you weren't there early enough to bag a good seat at the front! My youngest son loved the nightly mini disco and Thomson the dog made many personal appearances!!
All in all I would highly recommend this hotel to anyone with children. I know there have been comments made about the sunbed palarva and it's true, when the doors open at 8.30 the stampede starts, but it happens anywhere so it was really no different to any other hotel we'd previously stayed in. I would definitely stay here a 3rd time if I had the opportunity.
Travel operator: Thomson
All of our party thoroughly enjoyed the food - both at breakfast and dinner. There was a very good variety of food on offer, with something to suit even the fussiest of eater! The restaurant is air conditioned with friendly staff, who provided lollipops for our children when they had finished their meals. There is a separate area with a children's buffet which my 7 year old daughter enjoyed.
The hotel is a Superfamily Thomson hotel and as we were only there for a week, we only watched a couple of evening's entertainment and preferred to go out for a drink. We found the bar prices within the hotel to be fair - with large measures!
There is one major problem with the hotel - although there is a lovely swimming pool, in August it is far too busy with not enough sunbeds to go round. The doors to the pool area are opened at 8:30 am - and watching from our balcony, we saw people running to get the best spot!
There is also a lovely children's swimming pool, but again there is not enough room and not enough sunbeds to go round. One morning, after 4 or so days at the beach, we decided to try and get some sunbeds by the children's pool. (our children are 4 and 7 so it suited us). I went down to join the queue at 8:15 am - there was already approx. 50 people in the queue!!!! How long had they been there? All night? When the doors opened, people ran in front of me and when I got to the children's pool, I only managed to get 2 sunbeds! which were in the shade of the tree! I don't quite know how the hotel could get round the problem with the sunbed situation as there is not really enough terrace around the children's pool to squash anymore sunbeds in. We were lucky in that our kids enjoyed the beach, but if I had been staying at the hotel for 2 weeks, I would have been even more annoyed at not being able to sit by the pool.
We did not use the kid's club so cannot comment. However, I did go to have a look and it's true as some people have said, there are only 16 places per age range (3-5, 6-8 and 9-12).
Apart from the sunbed problem, the hotel has everything it says in the brochure. We would visit again, but out of season.
Travel operator: Portland Direct
The spanish staff were very good. The receptionists are good and can speak good English.
The night receptionists were the best Elbio and Enio. The entertainment wasn't up to my expections and thought was not at a good standard.
Travel operator: Portland Direct
The location was not great, It was a struggle to get up the hill and to the point were we couldn't't be bothered to go out of the hotel because of this.
The rooms are very small, literally 4 single beds in a room, and a small bathroom. This was not an issue, but it's nice to have a little space between the beds.
The staff at the hotel were very good and helpful.
The entertainment was rubbish!!. My daughter loved the mini disco, but compared to our previous superfamily holidays it was very poor. The Thompson Reps were not up to standard, and Thomson the Dog did a show on Christmas Songs !!!. Then Thomson left the hotel, leaving my daughter very upset.
It seemed that the left hand didn't know what the right hand was doing*!* We were told the entertainment was outside and then when we were seated outside it was actually inside.
The queue for the sunbeds was unreal. However my husband made lots of friends every morning queueing from around 7ish for the doors to be opened around 8.30am (if you did not queue you did not stand a chance of getting around the pool all day)
As a superfamily hotel, this did not stand up, on one occasion I asked the Thomson Rep if I could hire a Sun Umbrella for my buggy, as my 3 year old daughter had been taken ill, and we had to keep her out of the sun. I was told that they did not have any, or hire them and I would need to find a shop to buy one.
The drinks in this hotel are VERY expensive, and everyone was taking there own drinks from the supermarket, this was inconvenient as they didn't stay cold for long. It was a real shame that the hotel was twice the price as the rest of the resort bars.
I would not visit this hotel again, although the many families we met there were on their second or third visit, and they said this was the worst year ever.
We found out that the "Thomson Superfamily Exclusive Hotel" was filling the rooms with club 18-30 rowdy singles and towards the end of the holiday the noise at night was terrible. When Thomson were challenged about this, they fobbed everyone off!!, We also found out that they paid a fraction of the price for an allocation on arrival at this hotel!!
If you are looking for a fantastic holiday go to Ibiza, Playa den Bossa at the Club Don Toni - that really is a Thomson Superfamily, and we will pay the extra to go back there year after year, after this disappointing holiday.
Although some of my points sound negative, and I never normally complain about anything, this hotel I believe was one of the better ones!.
Travel operator: Thomson
Buffet selection was different every night. The drinks machine was switched off in the evening & drinks purchased with the evening meal were expensive, most people would bring down soft drinks from the local supermarket to drink in the evening.
The kids club was brilliant, our eldest loved the activities and it gave us a break for a couple of hours a day. Beware places are limited for the clubs and you have to be quick to get a space for the following day. Maids were very friendly & would supply the kids with sweets & lollipops every time you met them.
Travel operator: Thomson
I agree with many that the hotel is very clean with friedly staff who seem to take pride in what they do with the Restaurant Manager very helpful and attentive in deed! We all loved the food with my son age 4 mixing and matching fod from the kids buffet section with the adult choices. I feel that they should have placed some vegetables in the kids buffet. The breakfast choice as many othes have said was tremendous, full english selections, fresh fruit, cereals and a continental selection of croissants etc. Unfortunately there always seemed to be a queue for the drinks machines.
The hotel location although up a hill is perfect as you are in what I would call a semi residential area so you do not get any bar noises or anything. The noise inside the hotel was a different matter! The walls of the hotel are very thin and be warned that a raised voice can be heard very clearly in the next room, we heard everything from our noisey neighbours who had no consideration for us when they came in every night with their screaming baby that just did not stop crying!!! The corridors just seem to amplify the noisey entertainment and the screaming kids who just seemed to run up and down the corridors all night! Having a 4 year old we were back in our room by 10.00 but did not get to sleep until 12 or 1am!
The evening entertainment was fine until 8.30 when the kids mini disco finished it then went down hill with the Reps winging it most of the time, the Marina Reps were the worst!! Thomson reps just seemed to be learning the routines when at the end of June I would have thought that they would be now well rehersed!
The most dissappointing part of this holiday was the kids club. The whole reason we booked this hotel was so our son could enjoy 2 hours of fun BUT unfortunately he never got into the Tots club during our 10 day stay! He was very upset about it!! Basically at 4 o'clock everyday a list of 16 places (yes 16 for the whole hotel!) is put up and parents have to queue up every day to put their childs name down - I was not prepared to do this as we were not at the hotel at that time every day. All the places were taken by 4.05pm!!! This to me is not acceptable and more kids reps are needed!
Finally the sunbeds!!!! We NEVER managed to get a sun bed during our stay! It was comical to watch from our balcony the swarm of people who had queued since 7.30am to get the prime spots around the baby pool
not a holiday in my eyes to have to do this. The hotel need to look at how it can be resolved as many people just didn't occupy their sunbeds until 2 hours later!!! The British ARE worse than the Germans"!
If your summer holiday usually consists of staying up til 1am, getting up at 7.15, queuing at 4pm and showing totally inconsideartion for others then this hotel is the one for you! I might consider going back if it loses its Super Family Status as it was in a lovely location as unfortunately I will not be going to another SuperFamily hotel again!
Don't miss the Pirate Show !!! Its a must!!!
Travel operator: Thomson
My children had the best time ever on holiday because of the entertainment but i must say it was the marina entertainment staff and not the thomson.
The food was very good something for everyone.
The hotel staff where very good.
The hotel was very clean.
The location was not to bad just a bit of a hill to walk if you go in to town.
The pool's are excellent, lots and lots of sunbeds and very clean.
I will be booking to go next year.
Travel operator: thomson
The food was nice but the dinning room wasn't all that clean. Infact the high chairs were disgusting. I finished up putting my son in his pram and sat outside to eat as you weren
Travel operator: Thomsons
The hotel is spotless and the food is as good as any i've had in the 8 times i've visited Majorca. The hotel is situated on a slight incline but nothing too steep even when having a pushchair to push up.
The staff were all really friendly including the maids who always had lollypops for the children. Entertainment was as good as it gets for a superfamily hotel, the children loved it and the marina reps were good too.
Would we come again? All twelve of us will be back next year if not before it.
Travel operator: thomson
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