84 Reviews
Traveller Rating
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Excellent12
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Very Good26
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Good19
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Average18
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Poor9
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
20 years 4 months ago
Its sad to say that I can only but agree with all the terrible reports that I have read about this hotel and the company that promotes it, they deserve each other,
I am not going to wittle on because everyone that has been recently have summed it up, this hotel is just foul, its to small for the all inclusive deal which god only knows how you get away with the prices in your brochure, you say its 3stars what a load of b.....
The last resort staff leave a lot to be desired ive never met such a bunch of unproffesionals. Something drastic needs to be done about this hotel like taking it out of the brochure and you should all rethink your staffs capability to be in such positions because I am telling you they are not doing a good job along with the staff at the ocean club. Terrible.
I am not going to wittle on because everyone that has been recently have summed it up, this hotel is just foul, its to small for the all inclusive deal which god only knows how you get away with the prices in your brochure, you say its 3stars what a load of b.....
The last resort staff leave a lot to be desired ive never met such a bunch of unproffesionals. Something drastic needs to be done about this hotel like taking it out of the brochure and you should all rethink your staffs capability to be in such positions because I am telling you they are not doing a good job along with the staff at the ocean club. Terrible.
Travel operator: LAST RESORTaka First Choice
20 years 4 months ago
We found the hotel to be clean, the food was fine, the hotel staff friendly and helpful and the entertainment's team were hard working, amusing and displayed a professional approach to their work.
The only complaint we have is the lack of air conditioning throughout the hotel, we had a particulary hot week and this made sleeping extremley uncomfortable. I would definatley agree that this hotel could do with a makeover sooner rather than later.
We have been on a number of all inclusive holidays in Tenerife and found this to be no worse or better than any of the others. We met some great people at this hotel and had a fantastic time. At the end of the day it's what you make of it.
The only complaint we have is the lack of air conditioning throughout the hotel, we had a particulary hot week and this made sleeping extremley uncomfortable. I would definatley agree that this hotel could do with a makeover sooner rather than later.
We have been on a number of all inclusive holidays in Tenerife and found this to be no worse or better than any of the others. We met some great people at this hotel and had a fantastic time. At the end of the day it's what you make of it.
Travel operator: First Choice
Recommended
20 years 4 months ago
well i travelled with my parents and i am only 16 and as no one else has reviewd this hotel from a teenagers pov i guess i will.
i came back this morning!! we had a VERY early flight home.
to be perfectly honest i do not see why no one likes this hotel. i loved the food, they catered for all cultures and i thought it was really nice.
the hotel is layed out well, and the pool is clean and although i agree it is still a little too deep at the shallow end, it is very nice.
the entertainers there were absolutely fantasic, one of them, becki, i knew from school which was a coincidence but we became good friends and shes a fantastic singer. as are hayley, kieran and matt (matt i must say is very very good looking when he takes his glasses off...!) and they do a wonderful job there.
every day there is so much to do, each day starts with water aerobics and they do things like rife shooting, football, boules, water olimpics, bingo, poolside quiz, tennis, killer pool, killer darts, golf and so much more EVERY day. you dont have to participate in any of it if you dont want to, or you can do everything!!
i loved it personally and made so many friends (hey hannah, laur and porter, john and bex, becki and pete, natalie, leanne, jeff and sally, and anyone i forgot!) but i would recommend to keep all of your valuables with you because my camera got stolen with my memories on :(
i would rate ocean club 8/10!!
i came back this morning!! we had a VERY early flight home.
to be perfectly honest i do not see why no one likes this hotel. i loved the food, they catered for all cultures and i thought it was really nice.
the hotel is layed out well, and the pool is clean and although i agree it is still a little too deep at the shallow end, it is very nice.
the entertainers there were absolutely fantasic, one of them, becki, i knew from school which was a coincidence but we became good friends and shes a fantastic singer. as are hayley, kieran and matt (matt i must say is very very good looking when he takes his glasses off...!) and they do a wonderful job there.
every day there is so much to do, each day starts with water aerobics and they do things like rife shooting, football, boules, water olimpics, bingo, poolside quiz, tennis, killer pool, killer darts, golf and so much more EVERY day. you dont have to participate in any of it if you dont want to, or you can do everything!!
i loved it personally and made so many friends (hey hannah, laur and porter, john and bex, becki and pete, natalie, leanne, jeff and sally, and anyone i forgot!) but i would recommend to keep all of your valuables with you because my camera got stolen with my memories on :(
i would rate ocean club 8/10!!
Travel operator: first choice
Recommended
20 years 4 months ago
Me and my boyfriend went for a relaxing holiday and that is what we got apart from all the bingo and quizzes constantly around the pool. The food suited us and we well got our money's worth out of it but if you have a dodgy stomach do not touch the beer or you'll be on the toilet for the majority of the next day.
Our hotel got cleaned just about everyday and i havent got any complaints about the cleanliness but i have a complaint about the plug sockets and phone line as they were just hanging off the wall good job we didnt have any kids as this was very dangerous. The hotel was really in the middle of nowhere but we didnt want to go out on a night time as we were all inclusive and be grudged paying the money so dont really have any complaints there!
Hotel staff and Reps didnt really want anything to do with anyone i got really burnt which i know is my own fault and i got blisters all over my chest, when i went to get advise off the skincare expert (rep) she basically said her sun cream would do the trick which would only cost me 34 euros (only......i nearly passed out) As you probably guessed i didnt buy any and my blisters just went.
Entertainment was good if i was 5 but as i said before we went away to relax so we weren't bothered about the entertainment. 3 0 Aye 30 blind 30 i will never forget that saying!
We met some really nice people (Paul, Angela, mark, kathleen a few more but im really sorry must of been drunk cos i cant remember your names but hi anyway hope you's are ok) and if it wasnt for these people then we wouldn't of enjoyed it half as much!
Our hotel got cleaned just about everyday and i havent got any complaints about the cleanliness but i have a complaint about the plug sockets and phone line as they were just hanging off the wall good job we didnt have any kids as this was very dangerous. The hotel was really in the middle of nowhere but we didnt want to go out on a night time as we were all inclusive and be grudged paying the money so dont really have any complaints there!
Hotel staff and Reps didnt really want anything to do with anyone i got really burnt which i know is my own fault and i got blisters all over my chest, when i went to get advise off the skincare expert (rep) she basically said her sun cream would do the trick which would only cost me 34 euros (only......i nearly passed out) As you probably guessed i didnt buy any and my blisters just went.
Entertainment was good if i was 5 but as i said before we went away to relax so we weren't bothered about the entertainment. 3 0 Aye 30 blind 30 i will never forget that saying!
We met some really nice people (Paul, Angela, mark, kathleen a few more but im really sorry must of been drunk cos i cant remember your names but hi anyway hope you's are ok) and if it wasnt for these people then we wouldn't of enjoyed it half as much!
Travel operator: Thomas Cook
20 years 4 months ago
Returned from this all inclusive hotel three weeks ago and just have to report that it is fantastic!! Okay the food is average but the drinks are free flowing. What makes this hotel are the amazing entertainers and kid clubs staff! They excel in everything they do whilst working but also they go out of their way to see if everything is alright whilst out of hours!! They are brill, they made our holiday one to remember. Keiron, Matt, Hayley and Beccy are a great they work well together to ensure everyone are making the most of their holiday. As an extra bonus Keiron is a finalist from 'Pop Idol' and has an absolutley wonderful voice. We all had a fantastic time (Sam&Kev especially). Cheers Guys XXXXXXXXXXX
Despite the views i have read, i still would go back to this hotel. The food is not fantastic but we never went hungry (6, 9, 10, 27, 28, 50, 51, 55, 59) The pool is clean the apartments are in need of tarting up but are very clean. there were a few complaints but nothing more than you would get in any hotel, People moan, its a fact!!!
Despite the views i have read, i still would go back to this hotel. The food is not fantastic but we never went hungry (6, 9, 10, 27, 28, 50, 51, 55, 59) The pool is clean the apartments are in need of tarting up but are very clean. there were a few complaints but nothing more than you would get in any hotel, People moan, its a fact!!!
Travel operator: first choice
Recommended
20 years 5 months ago
Ocean Club catered for all types of holiday maker. The rooms were suitably appointed & very clean. The food was both plentiful and well prepared with a good choice that varied each day. The location was quiet but only 10 mins FREE BUS RIDE from the bustle of Los Americas. Ideal because you were not kept awake all night. The staff and tour reps were plentiful and helpfull. The entertainment was excellant and varied to suit all tastes. Van, Keiran, Mat & Hayley were excellent in all that they did working very hard to ensure the stay was great. Only bad point was the swimming pool is far to deep and only has ladder access, few people used it. Sort the pool and you would have a 4 Star Winner.
Travel operator: First Choice
Recommended
20 years 5 months ago
Stayed in room 108.Ground Floor. Patio window had dodgy lock. View was of cranes & Buildings sites, Very noisy.People were complaining nothing was done Reps fobbed you off or talked behind your back!!
Dirty nappies on top of the roof of the reception!! Yuch!!
Plug sockets fell out of walls with live wires hanging out, Taps came off in your hands, glass on floor, towels hardly ever changed, if changed, old ones hung back up.Cigarette burns in bedding, ripped curtains. No air conditioning, you had to sleep with window open not very safe, very cramped room.Black, dirty marks all up the walls.
Children not allowed in pool with t-shirts even though
it was 106degrees,no park for children not alot to do. Scuba divers with fins on in pool under you when swimming.very dangerous!No inflatables allowed in pool & no balls.
No Beach..Need to book yourself on courtesy bus a day in advance to escape.
Food was repetitive, reheated next day or chopped up & used in another dish.Bacon was burnt!!
Entertainment was ok, but at 11.45pm,Manager would make you pour your drink from your glass into a paper cup & tell you to go back to your room. Lights were switched out on the entertainment balcony so that you had no choice but to go back to your room. Settes in reception were grubby & broken.Don't sit on them in White clothes!!
This hotel needs a new Manager & needs re-furbishment completely!!
Hi to Julia & Barbara thanks for keepin us entertained.
Dirty nappies on top of the roof of the reception!! Yuch!!
Plug sockets fell out of walls with live wires hanging out, Taps came off in your hands, glass on floor, towels hardly ever changed, if changed, old ones hung back up.Cigarette burns in bedding, ripped curtains. No air conditioning, you had to sleep with window open not very safe, very cramped room.Black, dirty marks all up the walls.
Children not allowed in pool with t-shirts even though
it was 106degrees,no park for children not alot to do. Scuba divers with fins on in pool under you when swimming.very dangerous!No inflatables allowed in pool & no balls.
No Beach..Need to book yourself on courtesy bus a day in advance to escape.
Food was repetitive, reheated next day or chopped up & used in another dish.Bacon was burnt!!
Entertainment was ok, but at 11.45pm,Manager would make you pour your drink from your glass into a paper cup & tell you to go back to your room. Lights were switched out on the entertainment balcony so that you had no choice but to go back to your room. Settes in reception were grubby & broken.Don't sit on them in White clothes!!
This hotel needs a new Manager & needs re-furbishment completely!!
Hi to Julia & Barbara thanks for keepin us entertained.
Travel operator: FIRST CHOICE
20 years 5 months ago
Last minute booking.Found this hotel to be well past its sell by date. Rooms were clean but needed tidying up ie: a lick of paint,tiles replacing etc.Rooms have no air conditioning,unable too leave patio door open due too traffic noise and builders starting work very early. Food was plentiful but very basic. Difficult to establish vegetarian meals if any(could be remedeed with a v on the card).Location poor no beach, looking out on cranes in all directions. Staff & reps very helpful & friendly. There is nowhere to go for a quiet drink & chat with friends except the terrace(but you still have too speak up to be heard) or reception(who wants to sit in reception?).You can go to Beckhams or the three horseshoes, but your supposed to be all inclusive. This really is Butlins in the sun.
Travel operator: first choice
20 years 5 months ago
Just returned from Tenerife where we had a very brief stay at the Ocean Club. On arrival we were put in room 120 which was absolutely disgusting!
The patio door was half open and the lock was broken.
The bath was full of cigarette burns, the sheets were covered in dirt, the floor was covered in cigarette ash, plugs were hanging off the wall and it was basically filthy.
The reps were awful and were slagging other customers off to us and trying to fob us off at all times. We demanded to be moved but they 'allegedly' couldn't move us until the next day.
We dared to try the dining room the next morning where i fell as water was all over the floor where the staff had been cleaning - the rep laughed at this and didn't even ask if i was okay.
Thankfully we left then and were transferred to somewhere nice as if i had stayed there i think i would have been suicidal by the end of the week.
The patio door was half open and the lock was broken.
The bath was full of cigarette burns, the sheets were covered in dirt, the floor was covered in cigarette ash, plugs were hanging off the wall and it was basically filthy.
The reps were awful and were slagging other customers off to us and trying to fob us off at all times. We demanded to be moved but they 'allegedly' couldn't move us until the next day.
We dared to try the dining room the next morning where i fell as water was all over the floor where the staff had been cleaning - the rep laughed at this and didn't even ask if i was okay.
Thankfully we left then and were transferred to somewhere nice as if i had stayed there i think i would have been suicidal by the end of the week.
Travel operator: First Choice
20 years 5 months ago
The staff in the hotel were very helpful and pleasent. the hotel itself was very clean and we had a very enjoyable stay at the ocean club.
Travel operator: First Choice
Recommended
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