Image of Caledonia Udalla Park Aparthotel

Caledonia Udalla Park Aparthotel

70 of 82 hotels in Playa de las Americas

3 out of 5 from 126 reviews
3 stars
Avenida Antonio Domínguez, nº16, 38660, Spain

126 Reviews

Traveller Rating

  • Excellent
    14
  • Very Good
    32
  • Good
    37
  • Average
    26
  • Poor
    17

Review Overview

  • Cleanliness
  • Entertainment
  • Food
  • Service
  • Location
Ruth
17 years 4 months ago
We all stayed on all inclusive basis, the breakfasts were very poor in choice and quality, other meals were equally as bad even the packed lunches we had for days out were inedible. The only food any of us ate were the poolside bar snacks except the hot dogs!!!!!

The drinks were low quality local but that is what you must expect in a 3 star hotel.Staff were friendly enough but even they would comment about the quality of the food,rooms were recently refurbished and were excellent, cleaner came every day except sunday. Entertainment was good fun, although beware of the yogi bear song with younger children.

Would definitely not stay at this hotel again only because of the food.
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Travel operator: my travel

Clarkson
17 years 5 months ago
arrived on the 26th june 07, for 2 weeks, read reports and was a bit worried, arrived mid afternoon and given rooms 506 and 507, rooms where really nice better than expected, hotel really clean maids cleaned everyday apart from sundays, food in resturant was a bit bland would have been ok for 1 week but not 2 !!and not much choice for kids. snack bar was to say a bit sad, chips where always under cooked best snack is the toasties, don't eat the hot dogs really bad !! the bar staff where friendly if you where friendly with them ask them to smile and they will !! pool was fab and plenty of sunbeds, entertainment was very good for the kids always plenty to do, not very good for adults in the evening so the local bars where a better option. the hotel is opposite aqua park and in a good spot, but set on a hill so not good for the less mobile. seen 4 cockroaches in 2 weeks, but they do have a problem with cats seen at least 10 different ones. the drinks where good but did stop serving at 11 and they move you from the poolside at 11.30 !!
all in all you pay for what you get would stay in the hotel again but not as all-inclusive !!
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Travel operator: airtours

Tracy And David
17 years 5 months ago
After reading some of the horror stories on Holiday Truths about this hotel we were a bit concerned about going to stay there all inclusive. In fact we did seriously consider cancelling the holiday at one point. On our arrival there we still felt very concerned about staying at the Caledonia.
However on our arrival we were greeted by a friendly receptionist and given our room on level 6. It was a bit of a trek up to the room but we managed it. The room itself was clean and tidy and was cleaned most days of the week. Although they did not take out any of the rubbish (empty water containers etc) that we placed in plastic bags under the sink.
The bed linen on arrival was for 3 people but there was 4 in our family. We made do with that the first night and reported it the following day, additional linen was put in our room later that day. Not exactly sure how many times the linen or towels were changed as we think they only changed linen/towels when they were dirty. We think the linen was changed at least 3 times and the towels more than 5 times.
As this was our first all inclusive hotel we had not a lot to go on. The food was basic stuff, quick and easy to prepare. Yes they had chips on offer for every meal including breakfast but more choice besides chips. The choice was varied but limited in variety and not that much on offer for young children. After the first week it got boring but still eatable. Snacks were available at the poolside between meal times. Soft drinks and alcohol was available until 11pm at night.
For the best part the staff were helpful although not all had smiles on their faces.
Entertainment was on most of the day at the poolside and every night until 11pm.
We did not expect meals as served in expensive restaurants, but a bit more variety would have been nice. That said we did eat in hotel every day and as our children are used to eating more than chips every day it suited us well.
The poolside was in need of some repair, there was sometimes a smell at snack bar end, but work on the poolside we believe is to happen shortly.
There were a lot of cats about but we did not see that many cockroaches, anyone who visits Tenerife knows that cockroaches are plentiful on the island. Been in many hotels in Tenerife and they all have cockroaches wandering about more so at night.
The entertainment kept the children amused during the day and at night, they enjoyed it.
Overall and bearing in mind that the holiday itself was cheap and the Caledonia only a 3+ star rating it was good value for the money. Most people we spoke to enjoyed their stay there but would have liked more variety with the food.
We enjoyed our holiday there and would consider going back again. A very special thanks to chris and zoe who were absolutely brill with the kids!
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Travel operator: Thomas Cook

Recommended
Gene, Kerry, Jessica & Megan
17 years 7 months ago
I'll start by saying this Hotel is in Adeje opposite the Aquapark.

Oh my god !!!!

Firstly, the pictures on the net?? Where have they taken those from??? Not from this hotel.

Well what can we say !?!?!?! We arrived at about 2ish in the afternoon and went to reception to check in. We were partly greeted by some man behind the counter who was not welcoming or friendly at all.

After having to deal with his warm, enthusiastic, friendly, caring personality he gave us our room key and off we went.

We were given room 137, a ground floor room looking out onto the grassed park area. We opened the door and OH DEAR !! It reminded me of that episode of One Foot In The Grave when they went to Portugal? - it was disgusting, the bathroom was dirty, no shower head, the toilet didn't work properly and it was filthy throughout. Now first impressions count and this really wasn't a good start.

So we went back to the reception cases in hand and were given room 905, up a load of steps but hey ho, we didn't mind a bit of excersie, in fact it overlooked the Aquapark and we could see the Dolphins.
Now this room had been newly refurbished but was just alright, nothing brilliant.

Anyway unpacked and down to pool area for some snacks and drinks, drinks were OK, Cola, lemonade etc etc but thepool side snack bar was a joke, the hot dogs were foul with stale rolls, the sandwiches were pathetic and i asked for a vegatarian sandwich for my wife - and he handed me 2 slices of bread with - get this, a piece of lettuce, a piece of tomato and some onion on!!!!!!!! HELLO !!!! Prisoners eat better.

Well, a long story short is (deep breath) if you are a vegetarian, if you have some standards, if you're over 7 years old and want some night entertainment, if you're seeking good accommodation, if you want to eat some decent food (apart from chips) DO NOT GO HERE!!

The place is a dive, the view of the Aquapark is the best thing about this hotel, oh sorry AND the coffee.

We spent over
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Travel operator: MyTravel

Harrison
17 years 7 months ago
Arrived about 4am and greeted by a friendly receptionist. Given room 910 (up 33 steep steps),as we walked along the passage way to the room it became clear we were approaching a building site. The balcony of the apartment overlooked a filthy, smelly, disgustng building site, made worse by the major road works underneath the hotel building works.

The apartment had been recently modernised but was in need of a decent clean (maid did 'visit' all she did was move the dust and dirt to another place in the room!) Only three of us in this two bedroom apartment, but only one of us could have a hot shower, water refused to heat after one very quick shower. Had problem with visiting cockroaches and ants (spoke to Reception who gave us a spray).

Food was dreadful. Husband will eat virtually anything and even he struggled to eat the daily slop! Most acceptable food was the crisps (given out for about 2 mins each evening). Spent most nights eating out.

Hotel staff were mainly helpful and two barmen did their best to keep the queue at the pool bar to a minimum (wouldn't fancy your chances though in high season.)

Do not stay in this hotel it is a complete waste of money!
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Travel operator: Hays

Smiths
17 years 7 months ago
This place is in Adeje, overlooking the aquapark.

Do not go here!!!

Stay well away its the worst place we have ever been.

The place is dirty, food is dreadful, reception staff miserable, snack bar rubbish, stop serving alcohol at 11pm!!!!! Cats roaming around everywhere, full of noisy irrespectful idiots and just down right AWFUL !!

Do not go here under any circumstances!
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Travel operator: MyTravel

Kaylee
17 years 7 months ago
I travelled to Caledonia with my boyfriend and after reading reviews we were nervous of what to expect. The reviews were so mixed one could be excellent and the next could be diabolical, this sums the hotel up. I think it really is luck of the draw and it all depends on your room and time of year you go. Personally I found the hotel ok, not the best by any means but you get what you pay for. We got this holiday really cheap so we weren't expecting the Hilton! I think a lot of people who write these reviews are fussy and at the end of the day if you got this holiday really cheap what more do you expect.

The hotel itself is basic, its your average bog standard 3 star Spanish hotel (to be honest it is on the lower end of 3 star), it's clean enough.

Our room was quite high up (602) but for a young couple this was no problem in fact it was quite fun walking up them after one to many bevy's!

Our room was again basic but comfortable, the view was ok the sea and pool area. The room was a little outdated and yes the bathroom was a little rusty and not the nicest and there was a small dent in the bedroom door and you could see where they had tried to cover it up in white plaster, I can see why people would find this off putting but as a young couple this really didn't bother us. Shower was ok, we both managed to get showers that were hot, it did cut off once, not very nice when you have got a head full of shampoo!

Staff were very friendly, can't fault them one bit. Always friendly and very efficient especially in the dining room. The hotel staff here put some serious hours in so you could forgive them for being a little grumpy but they really were friendly.

I can't really comment on the food because I'm not the best eater and I never like hotel food, my boyfriend liked it and always tucked into a plateful. There was a bit of variety and yes there was always chips and pasta (pasta at every meal just in different sauces)but at the end of the day they have to cater for many and have to include 'neutral' dishes what more people may like. I ate more than I thought it really wasn't that bad, I must admit it did get repetitive and I don't think I could have coped with 2 weeks of it. In the end I felt like I was eating the same for tea as what I had ate for lunch. My solution to this though to all you moaners out there is stop being stingy and take a night off and treat yourself to a meal in a restaurant, your on your hols so treat yourself. Me and my boyfriend did this one night. We went for a Chinese (Mandarin next to Planet Football, really good and not badly priced, get free wine to) All in all the food is edible, it is repetitive but when you're eating in the same place for 7 or 14 nights then it's bound to get a bit repetitive. The snack bar at the pool is ok, hot-dogs and pizzas not the nicest but quite tasty and edible.

Drinks at the pool bar are good, you get real coke and fanta etc rather than the cheap stuff, biscuits and little cakes are served at around 4. Local spirits are just as good, sometimes tho the alcoholic drinks are very strong, some may see this as a good thing and at first we did but some were that strong we had to order a soft drink to mix ourselves. If you ask the waiters tho they will make it less strong for you.

The entertainment bar is ok, we only stayed in twice to watch the entertainment and from what we saw it was really good, Chris the guy who does it tries really hard and the kids all seemed to be entertained. Bingo and quiz were at bout 8 then followed by guest appearances. All in all seemed quite lively and fun. There is another bar upstairs which seemed rather tranquil and more sophisticated. Both bars were good and the atmosphere is good.

The pool area is good and quite spacious, the pool itself is big and really refreshing, I read on one review someone complaining that it was too cold, seriously some people will complain about anything. It's a good pool and a good pool area.

It is true that there are a few random cats strolling around, its not that nice but its hardly what I would call an epidemic. It's not extreme and they just sort of wonder round, you soon blank them out. This really isn't a fault of the hotel, if the guests stop feeding them then maybe they would go away. Cats in hotels is quite common in these countries and I went to Cyprus last year and it was ten time worse so it really wasn't that bad.

In the whole week I only saw 2 cockroaches in the room, they were tiny ones and there were never any in the room. Not exactly traumatic. There were a few on the balcony and I swear I saw one the size of my hand one night walking home a bit tiddly!! Again this is not the hotels fault. cockroaches are all over Tenerife, its not just this hotel.

Personally I thought the hotel had quite a good location, then again I am saying that as a 20 year old, if I had kids it may be different. It is on a slightly steep hill but it really isn't that bad. The hill itself is short and it only takes a minute to walk down, then you're right at the bars and shops. The hotel is right near the water park and I mean right near, 2 minute walk across the road. The hotel is near a busy road so if you have got kids then be careful but that's just common sense, its a one way street as well so you only have to look one way. Personally I like a hotel where you can have a little stroll to the bars.

The hotel is making a big effort to be better and there was some building work while we were there, if you're going any time soon then it may still be going on, please don't be put off by this, not as bad as it seems and it's for our, the guests, benefit after all.

Some rooms did look like they had bad views but I can't really comment on these, I can only go off our room which was reasonable.

Overall, this hotel really isn't that bad, it's not the nicest and it is a little outdated. I have stayed in many nicer hotels than this. One thing I liked is it was really mixed in terms of guests, anything from couples to families with children to stag do's, no agro and it was a good atmosphere.

If you have read some bad reviews. then don't worry, at the end of the day its all down to opinion and trust your own instant, any if u have got complaints try speaking to reception or ur rep they may actually be able to help rather than just jumping to conclusions.

I enjoyed my stay at this hotel and although some of my comments are negative i really haven't got any complaints, for the same price that i paid i would definitely go back to this hotel.

There are so many fussy people who write these reviews, at the end of the day, ur on ur hols, as long as theres sun, sea, sand, sangria and a cold pool to jump into then what is there really to complain about? Its a good hotel that is decent and worth what u pay for.

TIPS- go to planet football at the bottom of the hill, its great. If u go to Veronica's don't pay more than 8 euro thats all it should be (Veronica's is a great night out recommend linekars to) if u haven't got transfers like us then ur looking at about 25 euros each way from the airport, not that bad. its about 20 mins and miles quicker than a coach.
SHORTCUT TO BEACH- walk from hotel down the hill, where planet football is, keep walking where on ur right u will see O'Reilly's walk to it and there is a path right next to it leads you to shops and bars and steps to beach, lovely area really nice for walks and a cold beer in the day plenty of shops and nice bars/restaurants.

ENJOY UR HOLIDAY!
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Travel operator: Independent booking

Recommended
Savanna
17 years 7 months ago
Please ignore the bad comments. Me and my best friend went away for our 21st and the holiday was amazing.

The hotel was spotless we always saw cleaners out and about. We were given room 648 and thankfully it has been redecorated. The room was very spacious. First time I have ever been in an all inclusive hotel that provide you a cooker, fridges and cutlery (and i have stayed in many all inclusive hotels)

Maid was in every day, clean towels, rubbish taken out, everything lifed from the floor (you know how messy we girls can be)

Food was as expected. Soup, salad, pasta, meat. There was enough to do you for a week.

The drinks were really good we were drinking vodka, lemonade and blackcurrent and although we could not taste the vodka it was def there.

Location was ideal for us but definitely not for thse with walking problems. Hotel was the first hotel on the hill and right across from the water park.

We ate out twice - Harleys Amazing!!!!!!!!! and the Ship 3 course for 10.50 euros cant complain.

All in all we had a fab time staff were excellent especially Chris with Mini disco (my fav time) and the bingo. we won 180 euros not bad at all.

My advise is that at the moment refurb is going on we heard nothing so if you are not happy with your room ask to be moved to the 6th floor pref 630 - 649. Hotel will be class when the refurb has finished and we had a ball.

Book the hotel at the end of the day a holiday is only what you make it and you cant expect to pay 2 or 3 star prices for a 5 star hotel!!!

Enjoy I would definitely stay in this hotel again.
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Travel operator: Allana

Recommended
Ellen
17 years 9 months ago
we went to this hotel in feb for my partners birthday. when we arrived our room was not ready so we had to wait over 1 hour. the room was stadard 1 bedroom our little girl had to sleep on the sofa. you do get a little kitchenette in your room which is equiped with a fridge which was handy. there was three floors to main hotel a lower bar top bar and restrautant was on the middle floor. the food was very english lots of meat and veg. very good choice of puddings for the sweet tooth. only problem i did have was the bar serve sandwiches at night free but the sandwich i picked up and was going to eat was covered in ants on inside of the sandwich there had been a hole in the cling film so they vestered inside.
my advice is if you get the sandwiches check them before you eat them.
our hotel was next to the rubbish bin which let out a horrible smell on the last 3 days of our holiday so our room smelt like bad farts for 3 days we did not complain because our room was on of the newly refurbished ones and we couldn't be bothered to pack to have to unpack again. air freshner helped.
overall we would go back to resort but would try a different hotel.
there are cheap as chips meals on the beach front seven pounds for a three course which includes steak
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Travel operator: low cost beds

Recommended
Crawford
17 years 10 months ago
I can not fault this hotel.

We didn't pay alot of money for the hotel and we got exactly what we paid for. If people want 4 star food then go to a four star hotel.

The hotel was very clean and if you request for extra towels etc then the cleaners will happily give you more than normal.

The location is good. Not to far away from the clubs but far enough that you get a good nights sleep.

The enertainment isn't the best I have seen. However who goes to Tenerife and sits in the hotel all night.

I would go back to this hotel again. Great price.
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Travel operator: med hotels

Recommended

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