Can't see what all the complaints were about! We were worried before going to this hotel, but it was great! So great that we are all going back same time next year and we did not want to come home.

We had 2 families travelling with kids ranging from 3 to 11 years old. The hotel is basic, but clean and is currently undergoing refurbishment.

The pool bar was excellent with a different cocktail every day and any other drinks you fancy. The kids loved the snacks and couldn't get enough of the cheese and ham toasties and ice cream!!

Meals were what you would expect, only grumble we had was not enough choice for the kids.

Location is ideal as you out of the main Veronicas strip, but it's only a 20 minute walk away if you fancy a walk along the front. Recommend the Aqua park just over the road from the hotel, but beware as you have to pay for the sunbeds!! Would not recommend the Decades night out if you have kids, nothing happened for 2 and a half hours and the kids were very bored. Medieval night is a must and the Drifters show afterwards was great, also the VIP Freebird was excellent, got some great snaps of the whales and a soaking when returning to the harbour!

The staff were friendly and efficient, I have never seen anyone work so hard as they did. Everything was clean and tidy.

Entertainment was good with karaoke, snake shows, singers and comic acts, kids club are twice a day for a couple of hours, our kids fell in love with the Entertainment Team and every night were on stage with the mini disco. The Entertainment Team Johnny, Chris and Cali were hilarious and entertained us enough themselves!!! BIG hello to you all if you read this from Jai, Megs, Mark, Therese, Mark, Ben, Georgia and Danni!!!!! And to everyone else we met there, made some good friends and had an absolutely fantastic time!!

P.S The hill is not that bad and there is a bus stop right outside the hotel anyway. There is also no motorway to cross unless you're really daft to go and cross it!!! Heard no traffic noise, was in rooms 307 and 309. All in all fab, and our rep Tony was brilliant, so a big hello and thanks to you too!!

Was a bit dubious about spending two weeks in tenerife a I thought that the kids would go mental and I that I would end up looking like a lobster.
Thankfully neither happened.
This place was, for me, brilliant.

I'd never been all inclusive before but found this hotel to have a fine selection of alcohol and soft drinks (soft drinks all branded coke,fanta and sprite) The beer (most important) was definitely drinkable.

Food had a good selection fresh salads every day, good choice of breakfasts, lunch was great and dinners were good too. Enough variety not to get too repetitious. I have to say that if you are planning a day trip and do not want to fork out loads on food order a packed lunch for that day.......christ it was massive!! we went to jungle park and had eight of the things.....enough food to satisfy a third world country honestly.

The hotel itself was good, the rooms were a bit dark but then you opened the blinds and (where we were on the third floor) let the sunlight in.

Cockroaches............I'd been to Italy last year and spent the entire holiday putting anti mosi cream on and scratching like a git, here I saw maybe 4 cockroaches and would rather deal with them than the mosi's any day of the week. Saw a few cats but hardly what I'd call an epidemic.

Entertainment for me was excellent, during the day adults could get involved in water polo (great laugh), darts, pool, table tennis, air rifle shooting etc etc. The Kids had various activities during the day usually a couple of hours in both the mornings and afternoons...........a welcome break if ever there was one.

The entertainment team took good care of the kids and put up with a lot of stick (plus getting thrown in the pool regularly)my kids were willing to be adopted by them at the end of the holiday. Kids disco's in the evening of which I won the music CD'S for (in a drinking competetion no less), a quiz (prize was a bottle of plonk which we managed to win about 5 times during our stay...........yay the gates!!!), snake show, dog show, battle of the sexes, karaoke etc etc.

All good and kept us well amused. Apart from a couple of excursions we did not feel the need to leave the complex.
I found out whilst we were there that the areson the hotel had been run down for so long is that it is rented out by 86 different people and in order to refurbish they needed to get 86 people to invest there monies (not easy I bet) anyhow got to see parts of the new rooms and was impressed with what I saw....modern bathrooms with new showers, sinks etc, marble work tops in kitchen and new doors.

Location was great as we were far enough away from the clubs that we did not have to worry about the kids getting to sleep and near enough to the shops that it wasn't a chore going out for the day. We did get to go to Linekers bar and the barman called Martin kept the kids entertained with finding nemo and the adults with episodes of the muppets....cheers matey!

All in all a bloomin' excellent time had by all...we have agreed to go back and I would like to end by saying to Johnny, Cali and Chris thanks for putting up with the kids they should be back to torment you guys again next year!!
Hope this helps people make a decision will try to post some pictures up in the gallery at some point.

I read reports that this hotel was dirty food was bad, ifound both food and hotel excellent we are now thinking of booking for same time next year. The staff were friendly drink was great, the kids loved the kids club and free ice cream and hotdogs were a bonus.Cleanliness was second too none, although rooms dated, refurb already underway.

The hotel needs a total up grade, listed as a 3 star, but I a sure you it's not.

Rooms are pretty much disgusting, very dirty, white mould on the bath room ceiling which would fall off with loose paint in to the sink and a rusty bath. Even the maids uniforms were scruffy.

The food was not that good, stayed for five nights, all inclusive, had two ok meals.

Pool was ok, pool bar again very dirty,

Entertainment was very poor.

Main bar and lounge area??? Just don't bother.

Will not stay at this hotel again.

We got what we paid for and more with this holiday. We thoroughly enjoyed it. The room we had was very spacious and clean. The food was good and plenty selection. Something for everyone.

The entetainment team were good and friendly, lots of patience with the kids. The waiting staff were friendly and efficient. the bar staff were nice too.

We would not hesitate to return.

Food was quite good, I say this being one of the funniest eaters imaginable, varied and always hot(apart from the salad).

Cleanliness, was very acceptable, given the hotels appearance of being a little tired and in need of some maintenance, but nothing major.

Location ideal for most activities like water park etc. Torviscus and Las Americas just a stroll away, beach, again close but not for people with any walking difficulties.

Staff overall very pleasant and helpful,1st impression from reception, impressive.

Entertainment, OK, not really to our liking every night but to be expected I suppose, in the middle of January, and repetitive for kids.

Would we go back, Yes, we have already booked for January 2007 and have talked friends to join us this time.

Lovely picture in brouchure. Oh how the camera lied. On a steep hill over very busy main road, hard to cross.

Rooms basic like butlins in 50's. Pan for making tea. Pool cold but enjoyable. Staff work long and hard and still manage a smile at night.

Food.
Food is always in a sauce or oil, and the menu repeated, we stayed a week and had roast beef 3 times. No childrens menu as such oh sorry chips. breakfast/dinner/tea.

Kids clubs are short and unvaired. This could do with a major major averhall. It has potential if they look hard and long.

Maybe in 5 years after a refurb I might go back if they give it free. But look hard when you book your AI hols...

Never have I been to such a run down hotel in my life there were broken steps, loose handrails, broken plastic chairs. There was food scattered all over the place and left overnight much to the delight of the many cats and cockroaches.

The food was terrible, the maids uniforms were always dirty rooms were falling apart, showerrail plus curtain fell on top of me causing me to fracture my hand. Fridge door fell off. To many hills if you were a top athlete then.

If you are looking for good entertainment and would like to drink out of proper glasses - not plastic ones please do not stay here.

We have been to a few AI but this one takes the biscuit. There was no comfortable lounge to sit and meet people - the only lounges they had were all with plastic seating most uncomfortable. I can understand using plastic or even paper cps around the people area, in fact I believe it is good, but when it comes to the evenings and adults would like a drink, well at least you expect proper glasses.

Entertainment was okay if you were under 15 but other than that forget it.

The food is pretty good and has a large choice most days. The waiters all work hard and are spotless.

The rooms are pretty basic but ours was very clean - except the beds although they were new mattresses, the under sheet was on a plastic undercover - most uncomfortable.

The walk from the hotel was across two dangerous roads and a steep hill, okay on the way down but not very nice on the way back. Quite a distance from the beach.

If you book any trips don't use the hotel, they are a lot more expense, but please look for Laguna kiosk on the front. Average 10 euros per person cheaper.

When we wanted to sit and have a chat and a drink with other people staying there, the only comfortable place to go in the evenings was in reception. There are about 4 large leather(?) settees, but if these are full forget it, you have to make do with garden furniture in the lounge bar.

I don't think we will be going back there, It is advertised as 3 star but it is really like a 1 or maybe 2 star.

We booked a 2 weeks at the Caledonia Park but just couldn't stay for more than one night (and that was only from 4.30am when we arrived).

Our room was disgusting - dead cockroaches, fist-holes in the bedroom door, a rusty bath, bloodstains on the sheets in the cot and all this was found up a crumbling concrete spiral staircase.

How this place gets a 3* rating is astounding - it probably deserves a 1* to be fair.

I've given the food, staff and entertainment a rating of 3 as we didn't experience any of it and it would be unfair to give them a poor rating because of the awful state of the room.

The location next to the TF1 motorway was something that the travel agent failed to point out and was made worse as our room was within 30m of it.

Basically I wouldn't recommend it to anyone.