126 Reviews
Traveller Rating
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Excellent14
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Very Good32
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Good37
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Average26
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Poor17
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
The bar always smelt of vomit so we rarely stayed within the hotel grounds although we did have a lovely terrace.
I don't think that it makes up for the standard of the room which was a health hazard with the wires hanging out and the mould on the fridge. We paid a fair price for this holiday, so the hotel should have been of a better standard
Travel operator: teletext
If you like plastic hot dogs, chips and cockroaches for company then this is the holiday for you. I'm no snob like a lot of people I save up and work hard for a nice holiday.
Don't get me wrong the resort is lovely even though it is a walk to get there in no doubt I would return there, but would definitely choose another hotel!!!
Me and my partner literally only ate breakfast there I wouldn't have fed the rest to my dog!! Also beware....I only went in the pool for 5 minutes when we first arrived and for the rest of the holiday suffered from earache which turned into an infection there were also similar complaints from other guests at the hotel.
If your reading this and thinking "holidays are what you make of them and you can't please everyone" I totally agree and we had a great time.....but for
Travel operator: dunstan&brierly
The location was ok if you like staying in a quiet resort away from Playa de las Americas. The Aqua park is just across the road which is great if you have got a few children with you as we did.
The food was ok but as I'm fussy eater I went 2 Ben's bar just up the hill.
I would defo go again as we made really good friends with Matt and Chris which was the entertainers who make the holiday. The entertainment was great as they catered 4 all ages including adults. If you fancy a change after the entertainment then head down to planet football and take your children with you as you can chill out in the bar well the kids can go in to the arcade next door.
Travel operator: mytravel
We were put in an apartment on the 7th floor, which at first seemed as high as the moon but with lifts seemingly readily available at all times there wasn't a problem.
Apartments had 2 rooms and a large balcony, but could have done with cutlery and glasses and also a TV for which you don't have to pay extra for!
As for the cleanliness you couldn't turn a corner without meeeting someone with a brush or mop and bucket.
The food was good with a good variety on offer at all meal times, and the drinks were dished out in good measure, especially the time I asked for a whisky with no ice, just straight turned round to speak to someone and was handed a full 1/2 pint of the stuff!
There was plenty to do for the children and entertainment laid on for everyone each night, I suppose it could have been varied a bit more but it was still passable.
The BEASTS everyone has mentioned! I saw a couple of cockroaches and a few cats, hardly an epidemic... however if people would stop feeding the cats?
They could I suppose feed the cockroaches to the cats!!
The staff were very helpful at all times.
Couple of minor points though, there were not nearly enough parasols to go round and some of the walkways had been clearly clattered with cases or furniture and could do with a coat of plaster.
All in all a good enjoyable break.
Travel operator: medhotels
On arrival, reception staff were very pleasant and helpful. We were given room 502 wich is spread over 3 levels. All was fine until nightime when a plague of cockroaches descended!!!! The staff came very promptly to spray the room (we had seen at least 8 large cockroaches) and when we informed them that our toddler daughter had asthma - the moved us immediately.
Ended up in room 121 beside the pool - all on the one level-ideal. Bought 3 tins of cockroach spray and used it diligently!!! Only found 1 cockroach a day in our room after that. Apparently, this problem is universal to Tenerife and NOT confined to this hotel.
Generally, the roooms were in need of updating (think butlins 1970's)Towels were only changed twice during our weeks stay - as was bed linen.
Food wise, I have no complaints, there was something for everyone with no long queues and the pool bar for snacks was great!!!
Entertainment was cheesey and repetetive, but still fun!! The entertainment team work very hard to amuse the children, Chris was fantastic and takes a lot of stick - well done to him!!!
As for the rest of the staff, what can I say??? They are all very pleasent and very hard working, they really do their best and a simple 'hola' or 'gracias' goes a long way to earning their respect - especially with children!!
I've noticed a lot of posts mentioning 'the cats' yes, there are a good few cats around but they never bother you and didn't cause me a problem.
A big problem for this hotel is the guests themselves!! Too many people are sooo lazy, they wont even put their empty cups in a bin (of which there are LOADS, which are regularly emptied) therefore, the staff always have a huge clean-up job before the evening entertainment can start, cause the have to clear all this mess up!!
How could the hotel be improved?? For me personally, it needs A/C, a bit of refurbishment and a decent 'pest' control system in place and then yes, I would return.
This hotel (on the whole)offers excellent value for money, a good atmosphere, central location and the staff cannot be faulted (especially Miguel) A holiday is what you make it and you could make this holiday a generally good one!! As long as you stock up on 'roach' spray and don't expect too much!! (we spent over 20 euros on roach spray and still got at least 1 a day in the room!) Keep your lights on, windows closed and it does help.
Sorry for rambling on, I just wanted to make everything as clear as possible incase you are a first time traveller like us, and don't want too many surprises!!
Travel operator: local agent
Only compaint was the lack of included fans / air con, Pool was great, we were in one of the recently refurbed rooms which were great, must have been lucky as we only had 3 cockroaches on our patio all holiday none in the room whatsoever.
Plastic cups were a bit annoying but all in all excellent holiday. Wish I'd asked for extra pillows but other than that excellent, safe in room is free just had to leave deposit, and also no security I had to leave relating to the room.
Medieval night excellent (from previous holiday) but visited loro parque (gotta see the killer whales) and also Aquapark (visible from hotel, 2 minutes walk).
Travel operator: Sunset
The food was absolutely horrible if anybody has booked to stay here or wants to stay here I would recommend self catering.
The breakfast consisted of beef burger and cold chips , ate out every day
Travel operator: BEDS WITH EASE
Food was dreadful. Chips for breakfast, lunch and tea. Same food almost everyday. salads are awful. Overall i wouldn't feed the food to my dog, absolutely disgraceful. We had to resort to eating out for evening meals altho we were all inclusive.
The location of the hotel is up a very steep hill. Roughly a 30minute walk from all the main nightlife and 2ominute walk from the beach. Not so bad walking down but worthwhile getting a taxi back in the evenings.
The hotel staff were really nice! On booking in the were very polite and all the barmen were cheeky but very lovely and made you feel very welcome.
The entertainment is great if your 10 years old or younger! very much for kids. not much for aduts and bar is only open until 11pm.
I would not visit this hotel again! and would advise against anyone going. I would rather spen 2 weeks in a caravan in Wales than go to this excuse of a 3star hotel!
Travel operator: Cosmos
The hotel food was really bad I wouldnt feed it to my dog the food was cold and it was the same thing everynight I think this hotel caters for Germans, Italians wouldnt go back if it was free.
Travel operator: airtours
We arrived at 9.30pm and were given room 401 with no check in waiting time or fuss, our room was spotless with a lovely pool and part sea view, it had a lounge area with combined kitchen, two double bedrooms and a very spacious bathroom and lovely terrace which was safe for the children. We requested more pillows and they were in out room by end of 1st day, any clean towels you require you just leave dirty ones on the floor and they were changed, Apartment had lovely hot water which you get by pressing the boiler button in the kitchen area (some people weren
Travel operator: airtours
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