82 Reviews
Traveller Rating
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Excellent17
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Very Good26
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Good21
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Average10
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Poor8
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
Fantastic pools and slides.
Eat most of our meals at the Hot Stuff restaurant next door to the hotel, staff were fantastic there.
Travel operator: Thomas Cook
Travel operator: first choice
When we got there, we were pleasantly suprised as we had paid for a 1 bedroom apartment (sleeping 4), but instead we got a two bedroom apartment (sleeping six). We had two en suites, and you had to swim out after you had a shower as it would always leak. One of the toilets was not working when we got there, but they fixed it straight away when we told them.
Rooms cleanliness was generally ok, not great, not poor. Cleanliness around pools was abit unsatisfactory.
Location was great, as it was not too near the centre, and there were loads of bars and restaurants near. One restaurant I would definitely reccommend everyone to go to is hot stuff which is situated right next to the hotel.
The staff there are friendly, they go that extra mile, and the food was always delicious. We preffered to eat there rather than the hotel as the service and food at hot stuff was ultimately better that the hotels, and it was cheaper.
Some of the hotel staff were abit arrogant, but most of them were fine (as long as they were gettin tips off you)!!!!!
Entertainment was ok, not brilliant, seen better in Turkey, but seen worse as well.
I would visit this hotel again, as the location suited us greatly, but I would not visit the hotel for the staff or the food, but for the atmosphere (which was good), and all the great mates we made whilst we were there - Emma, Michael, Ferdi, Aous, Varti, Marco... missin you all!
Travel operator: First choice/panorama
Travel operator: First Choice
The hotel is very clean the maids cleaned are rooms every day and changed sheets and towels every two days,the pools are clean and the water slides are good fun.
I will be goin back to the hotel.
Travel operator: first choice
On previous visits had always eaten at Hot Stuff Restaurant but after waiting an hour and a half for a meal in June we didnt eat there again but still went for a drink but seen the real side of Kadir when he didn't speak to us again. Still returned because Cihat was great but really missed his brother Hamdi this year but still keep in touch with him from home.
Great hairdressers, omers brilliant.
Travel operator: Direct
The camp bed did not even have a mattress on it, none of us could sleep on that for two weeks!
We complained and a cleaner was sent to sort the mess out!Which was a waste of time she never cleaned the room properly.
We decided to have a look around the pool area two of the pools looked ok but the one with the slides looked like it had never been cleaned! The water was so dirty you could not see the bottom of the pool. As there was no rep around at the time we had to stay in this hotel for one night, and don't expect to get any sleep as they play loud music until 3am!
We complained to the rep and we moved to another hotel down the road, but we had to pay an extra
Travel operator: first choice
The bar/waiter staff are very friendly and attentive as long as they are gettng your money. One tip check your bills as they have a tendancy to add drinks/food on that you never had or charge you twice so be careful.
My advice would be to eat in Hot Stuff resteraunt which is attached to the hotel but run by to brothers, the food is great, prices great and they are genuine people happy to serve whether you give them your money or not.
The Rep Ellen is a waste of space if you have any problems see Jamie-Lee the hotels customer services rep. If you have any need to seek medical advice dont bother to ask the rep to get you a doctor as you end up paying out a fortune take the patient straight to the Private Caria Hospital yourself they are absolutely fantastic and sort everything out for you and speak extremely good English they looked after my daughter wonderfully.
Travel operator: First Choice
The staff were brilliant especially Andy Ricky Taffy Lee Harry and Leonardo the pools are great 4 pools in all with one at the back with shutes the only quam bt this pool it was only on for a couple of hours a day better if it was on all day!!!!
The rooms were cleaned every day and clean towels. Although when we were there a couple of rooms were broken into and one of our party got money taken from her purse management were really good and the rep as well.
Only thing a would say was check your bill as they had a tendancy to charge you for things that you did not have but once pointed out it was sorted suppose if a worked up to 16hrs a day in soring heat a would make mistakes.
The hotel is very far back but we took a dolmus to the Cira hospital 1 lira each 40p and we got a taxi back at night although the food and drink was brilliant in the hotel and the entertainment was ok as well. 3 lira for a beer and 4 for a bottle of Miller and Bud cheaper than at home pleanty of rest and bars around that area so you dont have to go down the front.
Kids club daily british run and kids enjoyed it. Would definitely go back to this hotel due mainly to the staff.
Travel operator: first choice
The Hotel was dirty & the rooms were not cleaned to a satisfactory standard the whole time we where there, it seemed the maids just tidied the beds & put clean towels in every few days, other than that they did nothing, sinks & floors were never touched. Rooms were very dark & dismall, very old fashioned decor & furniture & not enough storage space for a family of 4 to keep clothes for a 2 week stay we ended up living out of our suitcases.
Air condictioning very poor quality considering we paid
Travel operator: First Choice
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