pizzajohn,
TCX041K will be operated by an Airbus A330-200
More information on our what aircraft? thread (linked in my signature)
Gower
hi people!
just wondering,when tcx 36k(man-cancun) starts.ive tryed to find some info on it,but to nothing!
cheers!
oh!
ive also booked premium seats(2adults 1 child and 1 infant) when we booked the holiday!
we decided later to book "your seat your choice"for the obvious reasons.we booked on line and we were charged £83.00!
does this sound about rite?(the £83.00 was on top of the cost of premium seats!)
thanx again!rich
just wondering,when tcx 36k(man-cancun) starts.ive tryed to find some info on it,but to nothing!
cheers!
oh!
ive also booked premium seats(2adults 1 child and 1 infant) when we booked the holiday!
we decided later to book "your seat your choice"for the obvious reasons.we booked on line and we were charged £83.00!
does this sound about rite?(the £83.00 was on top of the cost of premium seats!)
thanx again!rich
buzzer,
That seems a bit strong as we were charged £24 for LGW-CUN. That's £6 for each leg for the two of us.
I would have expected your bill to be, assuming the infant occupied a seat, £48.
That seems a bit strong as we were charged £24 for LGW-CUN. That's £6 for each leg for the two of us.
I would have expected your bill to be, assuming the infant occupied a seat, £48.
buzzer14,
There are flights from Manchester to Cancun year round. However the TCX036K/L is the summer service running between May and October. £83 does seem a little steep for the 3 of you. There have been previous problems with customers also being charger for seating together, that is included with the premium package so you may have been charged for that too. It might be worth a call to check.
Darren
There are flights from Manchester to Cancun year round. However the TCX036K/L is the summer service running between May and October. £83 does seem a little steep for the 3 of you. There have been previous problems with customers also being charger for seating together, that is included with the premium package so you may have been charged for that too. It might be worth a call to check.
Darren
Bearing in mind that you've already paid for Premium Upgrade, that seems very steep. It seems to be money for old rope!!
We have booked Premium Upgrade on our flight to Aruba in July through Thomson, with no extra charge for booking specific seat numbers.
Regards,
Pat
We have booked Premium Upgrade on our flight to Aruba in July through Thomson, with no extra charge for booking specific seat numbers.
Regards,
Pat
Hi All
I am flying on TCX517K/L on March 18th/25th - EMA-ACE.
Would like to know what aircraft type and if it will have any IFE.
I am flying on TCX517K/L on March 18th/25th - EMA-ACE.
Would like to know what aircraft type and if it will have any IFE.
luv2travel,
EMA-ACE-EMA (TCX517K/L) are operated by an Airbus A320-200. I know that one from the top of my head because it diverted in to Manchester the other week! You'll find further aircraft information on our What Aircraft? guide (link below).
Darren
EMA-ACE-EMA (TCX517K/L) are operated by an Airbus A320-200. I know that one from the top of my head because it diverted in to Manchester the other week! You'll find further aircraft information on our What Aircraft? guide (link below).
Darren
Hi Buzzer ! I had the same issue this year ... Booking My Seat My Choice online for Premium doesn't take into account that you've already paid for Seating Together ...
Call Thomas Cook Airlines to get a refund. It should never cost you that much.
Call Thomas Cook Airlines to get a refund. It should never cost you that much.
i had a similar situation, i booked our holiday online and paid £20 per person for seats together not realising they were already included in the price of premium seating, i was only told when i called thomas cook airlines to book specific seat numbers who told me to ring direct holidays (the agent who sold me the thomas cook holiday online) and ask for the refund which i was given without question...i think you may be in the same position 
thanx people!
i'll give them a call monday morning,i've tried before but after 2mins 41 secs of sales.i get cut off!
these guys know how to make money!
thanx again.richard.
i'll give them a call monday morning,i've tried before but after 2mins 41 secs of sales.i get cut off!
these guys know how to make money!
thanx again.richard.
Ring them as close to 9am as you can, much easier to get through then.
buzzer14
check my previous post a page or 2 back. get someone else on the job! a lady called kelly was my angel lol after 5 weeks of random calling for different reasons and no answer.... i called up a number specific to my booking reference, and she got through to the airline for me!
so helpful!
claire
check my previous post a page or 2 back. get someone else on the job! a lady called kelly was my angel lol after 5 weeks of random calling for different reasons and no answer.... i called up a number specific to my booking reference, and she got through to the airline for me!
so helpful!
claire
Sorry to dive in like this, but I would like to ask a question and I don't know how to start a new post. I was supposed to be travelling on a Thomas Cook flight TCX122K to calgary on 24th March 2010. It was supposed to fly at 9.30am. This flight has been moved to 1330 and they have changed the flight number to TCX009K. Have they changed the time of the flight or have I been moved to another flight without my knowing. Also can anyone tell me if the flight TCX009K and L have seat back tv'?
Many Thanks
Tom
Many Thanks
Tom
johntom,
Welcome onboard
It just looks like the flight time has been put back since you booked (combined flights), you're still on the same flight. TCX009K/L (TCX122K/L) are operated by an Airbus A330-200. These have seat back IFE throughout. You'll find further aircraft information on our What Aircraft? guide (link below).
Darren
Welcome onboard
It just looks like the flight time has been put back since you booked (combined flights), you're still on the same flight. TCX009K/L (TCX122K/L) are operated by an Airbus A330-200. These have seat back IFE throughout. You'll find further aircraft information on our What Aircraft? guide (link below).
Darren
JohnTom
A Similar thing has happened to me on a return flight from Calgary - Canadian Affair told me that this was because the Gatwick and Manchester flights were now merged into one flight using one aircraft. This meant us losing our reserved seating!
It migght not be the same in your case, but worth checking.. the flight numbers you mention are the same ones we have.
A Similar thing has happened to me on a return flight from Calgary - Canadian Affair told me that this was because the Gatwick and Manchester flights were now merged into one flight using one aircraft. This meant us losing our reserved seating!
It migght not be the same in your case, but worth checking.. the flight numbers you mention are the same ones we have.
I phoned TC customer services the other day at 09.00, and it was closed, so tried 1 minute later and was 14th in the queue. It took me 40 minutes to get through. When I recently phoned Thomson's customer services, my call was answered immediately. Having dealt with TC for the last few years, it took me by surprise and I nearly forgot what I was going to ask. I usually have so long sitting in the queue that I have time to prepare everything! Maybe someone needs to have a word in someone's ear about the "quality" of their service? They are fine when you get through, but 40 minutes is a long, long time.
Hi There
Would anyone be able to tell me what aircraft I will be flying on and the configuration etc. I know that Darren you have helped me superbly in the past and even given me the registration number of the plane. You are a clever guy :-)
Here are the details
Gatwick on Thomas Cook flight TCX82K departing on Thursday 5th August 2010 at 14:35 arriving in Halifax Nova Scotia at 17:20 (all times local).For the return, Halifax NS on Thomas Cook flight TCX82AL departing on Thursday 12th August 2010 at 18:55 arriving in Gatwick at 04:45 the next morning (all times local).
Cheers Guys
Louise
Would anyone be able to tell me what aircraft I will be flying on and the configuration etc. I know that Darren you have helped me superbly in the past and even given me the registration number of the plane. You are a clever guy :-)
Here are the details
Gatwick on Thomas Cook flight TCX82K departing on Thursday 5th August 2010 at 14:35 arriving in Halifax Nova Scotia at 17:20 (all times local).For the return, Halifax NS on Thomas Cook flight TCX82AL departing on Thursday 12th August 2010 at 18:55 arriving in Gatwick at 04:45 the next morning (all times local).
Cheers Guys
Louise
louise804,
Welcome onboard
I didn't know TCX were flying to Halifax? Your flights should be operated by a Boeing 757-200 (ETOPS). You'll find further aircraft information on our What Aircraft? guide (link below).
Darren
Welcome onboard
I didn't know TCX were flying to Halifax? Your flights should be operated by a Boeing 757-200 (ETOPS). You'll find further aircraft information on our What Aircraft? guide (link below).
Darren
oooo interesting..but thanks Darren.
Is there no way of finding out which actual plane it would be then? I guess not if its a surprise to you, you usually have your finger on the pulse :-)
Thanks anyway
Lou
Is there no way of finding out which actual plane it would be then? I guess not if its a surprise to you, you usually have your finger on the pulse :-)
Thanks anyway
Lou
louise804,
Are you booked through Canadian Affair or Thomas Cook? Halifax is too small to warrent sending an A330-200 so it's more than likely a 757-200 route. I know Air Transat operate the same from Gatwick to Halifax on the same day.
Darren
Are you booked through Canadian Affair or Thomas Cook? Halifax is too small to warrent sending an A330-200 so it's more than likely a 757-200 route. I know Air Transat operate the same from Gatwick to Halifax on the same day.
Darren
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