236 Reviews
Traveller Rating
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Excellent39
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Very Good102
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Good54
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Average26
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Poor12
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
19 years 4 months ago
We all really enjoyed our holiday! the hotel was good.
Rooms were very basic but what you need in a room! Fresh towels always stunk of fish and damp!
Make sure you get a safe because my expensive jacket was taken and a friends 55 euros was taken! We reported to reception, didn't want to know!!
Had a serious problem with ants! Maids sprayed everyday but they still appeared!
Snack bar was poor! The food was always uncooked! Got ill 1 night! Have to wait about 20 mins for a drink at night!
No entertainment 4 older kids, so what do they expect us to do ?
No air conditioning, fan didn't do any thing! Woke up wet with sweat! Need to do something about this!
Met some fab mates! We hope to see them again soon : jack, Luke, Nick, Chris, John, Josh, Lee, Scott! xx
Defo go back and if you get room B8 your lucky xx
Rooms were very basic but what you need in a room! Fresh towels always stunk of fish and damp!
Make sure you get a safe because my expensive jacket was taken and a friends 55 euros was taken! We reported to reception, didn't want to know!!
Had a serious problem with ants! Maids sprayed everyday but they still appeared!
Snack bar was poor! The food was always uncooked! Got ill 1 night! Have to wait about 20 mins for a drink at night!
No entertainment 4 older kids, so what do they expect us to do ?
No air conditioning, fan didn't do any thing! Woke up wet with sweat! Need to do something about this!
Met some fab mates! We hope to see them again soon : jack, Luke, Nick, Chris, John, Josh, Lee, Scott! xx
Defo go back and if you get room B8 your lucky xx
Travel operator: first choice
Recommended
19 years 4 months ago
When we arrived we were situated on Side B, although I read many off putting details of this side of the complex, we didnt have a problem. The rooms are basic but clean, maid service every other day. The fans in the rooms were next to no good. It does get hot, 47oC for about 4-5 days and air conditioning is needed. Leaving the curtains and doors closed does keep the rooms cooler!
Many people had complained about the food, we found it brilliant, always a carved meat available, roast of boiled potatoes, vegetables, wide range of salad with fresh bread, selection of cheeses and chips, burgers, pizza, chicken and pasta dishes available for childrens. Overall a wide selection and very enjoyable.
The entertainment was fantastic, our kids joined the bugs bunny club and wavelength and thoroughly enjoyed themselves. The evening the good too, they had a kids mini disco which all children enjoyed and the adult entertainment at 10pm was just as good. The reps made it very enjoyable our hats go off to all of you!
After all of that, there was one down side, our first morning at the hotel, the kids couldnt wait to go for the pool, after 5 minutes they both came out with cuts, our daughter needed stitches in her leg! The hotel paid for her to attend the private clinic. The pool does need some maintenance (pool b). Her injury was caused by pipe sticking out, which was rectified immediately. There was also many tiles broken or chipped in the pool and i believe there were some minor cuts. Side A pool is quiet deep in the shallow end so be warned.! The maids were always washing and cleaning the pool area .
Would we return to this hotel, of course, it was a pleasant stay, the reps were brillant, food good and hotel staff very pleasant and the sun shone what else could you ask for!
Many people had complained about the food, we found it brilliant, always a carved meat available, roast of boiled potatoes, vegetables, wide range of salad with fresh bread, selection of cheeses and chips, burgers, pizza, chicken and pasta dishes available for childrens. Overall a wide selection and very enjoyable.
The entertainment was fantastic, our kids joined the bugs bunny club and wavelength and thoroughly enjoyed themselves. The evening the good too, they had a kids mini disco which all children enjoyed and the adult entertainment at 10pm was just as good. The reps made it very enjoyable our hats go off to all of you!
After all of that, there was one down side, our first morning at the hotel, the kids couldnt wait to go for the pool, after 5 minutes they both came out with cuts, our daughter needed stitches in her leg! The hotel paid for her to attend the private clinic. The pool does need some maintenance (pool b). Her injury was caused by pipe sticking out, which was rectified immediately. There was also many tiles broken or chipped in the pool and i believe there were some minor cuts. Side A pool is quiet deep in the shallow end so be warned.! The maids were always washing and cleaning the pool area .
Would we return to this hotel, of course, it was a pleasant stay, the reps were brillant, food good and hotel staff very pleasant and the sun shone what else could you ask for!
Travel operator: First Choice
Recommended
19 years 4 months ago
On arrival we had to complain about the room as electric sockets were either hanging loose or missing compltely. The one fan was covered in dead moths, cobwebs and feathers.
While we were there one room got robbed of all holiday money. Another had red worms coming out of the shower. This was never fixed.
The food was ok most of the time, however on Mexican night some of the food was still frozen. There wasn't enough seats at night. And the entertainment room was stifling. Having said that the entertainment team were fantastic.
The holiday rep not so.
Beware of the cats they are all over and do bite and scratch if anyone tries to stroke them. We will not be coming here again.
While we were there one room got robbed of all holiday money. Another had red worms coming out of the shower. This was never fixed.
The food was ok most of the time, however on Mexican night some of the food was still frozen. There wasn't enough seats at night. And the entertainment room was stifling. Having said that the entertainment team were fantastic.
The holiday rep not so.
Beware of the cats they are all over and do bite and scratch if anyone tries to stroke them. We will not be coming here again.
Travel operator: First choice
19 years 5 months ago
We went for my son's 13th birthday. We were in A block - the quieter block - it was perfect. Food was very good - lots of choice.
Pools were clean and checked regularly, poolside bar drinks and snacks were very nice. Close to airport so could hear planes during day but didn't put us off at all.
Hotel staff were extremely helpful and friendly. Could maybe be a bit more entertainment for adults but kids loved mini disco.
Would definitely return. Daughter wants to go for her 13th now!
Pools were clean and checked regularly, poolside bar drinks and snacks were very nice. Close to airport so could hear planes during day but didn't put us off at all.
Hotel staff were extremely helpful and friendly. Could maybe be a bit more entertainment for adults but kids loved mini disco.
Would definitely return. Daughter wants to go for her 13th now!
Travel operator: First Choice
Recommended
19 years 5 months ago
Second year at Amerilla apartments. Sorry to say this but was disappointed from last year.
We stayed in apartment on A side which is a lot quieter than B side but since they added two games tables (pool and air hockey) to the pool terrace the atmosphere has completely changed!
There were gangs of teenagers hanging around until the early hours disrupting the whole area, throwing everything that wasn't bolted down in the pool including each other! God only knows what the excellent staff think of the people from our country.
They are always friendly, always helpful and always seem to be happy. Even when they get a ear full of abuse from some complete ignoramus and its kids!!
Maybe it was just the people there at the time but I was completely taken aback at the change in the place. Needless to say won't be returning!
Hope you have a nicer time!
We stayed in apartment on A side which is a lot quieter than B side but since they added two games tables (pool and air hockey) to the pool terrace the atmosphere has completely changed!
There were gangs of teenagers hanging around until the early hours disrupting the whole area, throwing everything that wasn't bolted down in the pool including each other! God only knows what the excellent staff think of the people from our country.
They are always friendly, always helpful and always seem to be happy. Even when they get a ear full of abuse from some complete ignoramus and its kids!!
Maybe it was just the people there at the time but I was completely taken aback at the change in the place. Needless to say won't be returning!
Hope you have a nicer time!
Travel operator: First Choice
19 years 5 months ago
This aparthotel is right under the flight path and is popular with people who don't care what their kids do. The fathers tend to favour football tops and one or both parents will definitely have tattoos.
On site entertainment, (mainly reps doing poor karaoke)if you like that sort of thing, goes on until midnight. You get 2 hours rest before the drunks spill out of the Monte Castillo centre.
We witnessed a cleaner preparing an apartment for the next family to arrive, in fifteen minutes, which we presume included changing 4 beds!
Service at the bar was very poor. I watched a couple queue for 20 minutes to get the sole barman to serve them.
The only saving grace was the reception staff who dealt with all our complaints sympathetically and promptly.
Overall we were extremely disappointed and cut our holiday short.
On site entertainment, (mainly reps doing poor karaoke)if you like that sort of thing, goes on until midnight. You get 2 hours rest before the drunks spill out of the Monte Castillo centre.
We witnessed a cleaner preparing an apartment for the next family to arrive, in fifteen minutes, which we presume included changing 4 beds!
Service at the bar was very poor. I watched a couple queue for 20 minutes to get the sole barman to serve them.
The only saving grace was the reception staff who dealt with all our complaints sympathetically and promptly.
Overall we were extremely disappointed and cut our holiday short.
Travel operator: First Choice
19 years 5 months ago
We stayed in the Caleta Amarilla it was basic but all you need in a room,the food was good, a good choice the staff could not do enough for you and loved kids.
I would love to go back but it is changing its name? for the new season and as yet no one seems to know it.
I would love to go back but it is changing its name? for the new season and as yet no one seems to know it.
Travel operator: Eclipse direct
Recommended
19 years 5 months ago
We have just returned from a two week break and must say that we were disappointed with this holiday.
I had read reports prior to traveling but went with an open mind. My first impressions where not very good, and did not improve during our stay.
Four members of our party came down with sickness and stomach cramps as did a lot of other guests but the rep didn
I had read reports prior to traveling but went with an open mind. My first impressions where not very good, and did not improve during our stay.
Four members of our party came down with sickness and stomach cramps as did a lot of other guests but the rep didn
Travel operator: first choice
Recommended
19 years 5 months ago
I hope this helps everyone out who is going here!
Upon arrival the room was clean and big enough for the 5 of us.
Arrived about 7.30pm so went to check out entertainment, we were greeted by 2 very happy reps Kieren and Fran they continued to stay this way for the rest of the holiday!!
Kids got very attached to them well done you 2!! As the holiday went on things got a bit ropey to say the least.
An explosion happened on complex which frightened all kids and adults!! No explanation was given even though whatever it was landed in the bar area!!
There were 2 toilets in use for the whole complex day and night around the pool!
Both pools were freezing I only ventured in once in 2 weeks!! Broken tiles around the pool which my 2 year old split her toe open and had to be stiched when we got home!That was done the day before we came home and was only fixed when the accident happened!!
The plug socket in our room was hanging off with bare wires exposed.
I could go on for longer and if it wasn't for the above mentioned entertainers the holiday would have been horrendous!!
Would never go back to this hotel!!
Upon arrival the room was clean and big enough for the 5 of us.
Arrived about 7.30pm so went to check out entertainment, we were greeted by 2 very happy reps Kieren and Fran they continued to stay this way for the rest of the holiday!!
Kids got very attached to them well done you 2!! As the holiday went on things got a bit ropey to say the least.
An explosion happened on complex which frightened all kids and adults!! No explanation was given even though whatever it was landed in the bar area!!
There were 2 toilets in use for the whole complex day and night around the pool!
Both pools were freezing I only ventured in once in 2 weeks!! Broken tiles around the pool which my 2 year old split her toe open and had to be stiched when we got home!That was done the day before we came home and was only fixed when the accident happened!!
The plug socket in our room was hanging off with bare wires exposed.
I could go on for longer and if it wasn't for the above mentioned entertainers the holiday would have been horrendous!!
Would never go back to this hotel!!
Travel operator: first choice
19 years 5 months ago
Food was okay but not a very good selection, especially for children in the restaurant. Snack bar food was very poor with half the food been uncooked and also left standing for a long time before been served.
Room was basic and cleaned nearly every day, had a problem with sewerage in the bathroom was dealt with asap but used same mop to clean floor with that he put down the toilet.
Planes flew over quite a lot but it wasn't a problem during day as you got used to them, but they started flying over around 6am.
Hotel staff was very friendly would do anything for you, pity your on site rep wasn't as helpful. Also had items taken from room day before leaving, reported to reception but heard nothing since.
Entertainment team was excellent, our son had a broken arm so he could not go into the pools, but they did games for families and children throughout the day and night so it kept him occupied. If wasn't for the entertainment staff this holiday would not have been as good for us.
Some of the outside cabarets acts where more interested in making money from you, e.g. photos.
also if you are planning your holiday here take a universal remote control as the TV will cost you to watch.
Room was basic and cleaned nearly every day, had a problem with sewerage in the bathroom was dealt with asap but used same mop to clean floor with that he put down the toilet.
Planes flew over quite a lot but it wasn't a problem during day as you got used to them, but they started flying over around 6am.
Hotel staff was very friendly would do anything for you, pity your on site rep wasn't as helpful. Also had items taken from room day before leaving, reported to reception but heard nothing since.
Entertainment team was excellent, our son had a broken arm so he could not go into the pools, but they did games for families and children throughout the day and night so it kept him occupied. If wasn't for the entertainment staff this holiday would not have been as good for us.
Some of the outside cabarets acts where more interested in making money from you, e.g. photos.
also if you are planning your holiday here take a universal remote control as the TV will cost you to watch.
Travel operator: First Choice
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