96 Reviews
Traveller Rating
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Excellent10
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Very Good39
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Good20
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Average17
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Poor1
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
I have to say that this is the worst so far. Definitely NOT a 4 star by any stretch of the imagination. You pay extra for TV useage, hairdryers and microwave - items included in other resorts.
The pool are was not cleaned properly (half hearted attempts by uninterested young lads) The pool itself suffers from loose tiles which have come unstuck in their hundreds.
We stayed in a two bed duplex, which, whilst large and airy was not fitted to 4 star quality.The rooms were only cleaned 4 times during one week. The entertainment was distinctly average, although to be fair the staff were pleasant enough. The kids club staff tried hard and most kids seemed to enjoy themselves. Hope you like walking - its a trek into town although taxis cost only around 3 euros or so.
The golf course attached is beautifully maintained and obviously this is where the resort diverts its funds. I did not play the course but would have liked to.
If you are used to 4 star resorts then this is not the place for you.
Travel operator: OTT
We found the hotel staff to be very friendly and helpful (they moved us to a better view room on request at no extra charge). The rooms were cleaned every day and were well equipped although there is a charge for TV and microwave if used.
Entertainment was geared towards children and families and although not professional the entertainers were just that ENTERTAINING. There are plenty of activities organised for both adults and children.
Drinks we thought were not as overpriced as we had been led to believe nor was the on site supermarket. (we carried a 5 litre bottle of water from las Americas to find out we had saved 15 cents or 10p)
The only are of concern at the complex is the swimming pool, it is very slippy and tiles were missing from the floor.
To play on the golf course costs 49 Euros between May and Sept (approx
Travel operator: First choice
Hotel was clean and tidy and the maid service for the rooms was fantastic in fact couldnt fault the staff at all entertainment was good but the animation team where being changed all the time so never seem to know what was going on.
The location isnt bad if you dont mind walking however not suitable for wheelchairs as the path to playa de las americas is very uneven.(courtesy bus required) views from out side rooms are fantastic we overlooked the 15/16 greens of the golf course mountain views to our right and sea to our left brilliant.
Only problem we really had was the pool is freezing as the shape of the hotel doesnt really allow the sun to warm the pool,the supermarket is a little pricey but sells everything you may need and only two washing machines and one dryer for the whole complex best time to go to laundrette is around 3pm
Travel operator: thomas cook
:) apart from the cockroaches in the corridor this hotel is very nice to stay in
Travel operator: thomas cook
If going as a golfer then for really cheap golf you can pay for a 10 round ticket at the golf course and you can use it for more than one person.
The pool needs some renovation due to tiles coming adrift and the hotel bar could be cheaper, but the rooms were cleaned every day and fresh towels left.
A good base for a golfing holiday.
Travel operator: Travel Choice
I was really pleased to see such a nice complex when being dropped off at the hotel - a little further away than we wanted as we wanted to visit Veronicas nightly. We were seen promptly and the reception area and staff were polite and efficient.
When we found our room we were absolutely DELIGHTED. We were right near the pool area on the ground floor and when opening the door found a beautiful apartment with 2 bedrooms (we were amazed due to the low price we paid)....our balcony was huge and overlooked the beautiful golf course and the sea. Idyllic. My friend shouted at me as she had realised that there was a spiral staircase which led down to a whole new apartment!!! Fantastic!! We were so utterly delighted.
We didn't visit the hotel so can't comment on the food but it was nicely presented. We did visit the cafe and I must admit, the food wasn't excellent but it was convenient and not overpriced so we didn't mind too much.
The location was not great - we used the taxis every night to go to Veronicas. The reception staff organized one to come and they were usually outside by the time the phone was put down so a real nifty service.
The hotel staff seemed very friendly and chatty and the "entertainers" seemed to be enjoying themselves - didn't stick around to see all the fun but the kids seemed to be loving the girl with the weird pink outfit on!! We became friendly with one of the rep's and with only 20 minutes to go until our coach picked us up, we almost didn't get on it.....but we realised that it was quite irresponsible!! Shame!!
I would, without a doubt, love to visit this hotel again. I couldn't fault it.
Travel operator: Travel Counsellors
It has good security with staff on 24 hours. I don't know whether it's needed but it's reassuring.
We were concerned about the comments regarding the walk into town but it was a leisurely 15 minutes to the centre on a pleasant, downhill path. A taxi back up the hill is a good idea and costs 3 - 5 Euros (2 or 3
Travel operator: First Choice
The premises are fairly new. Our bedroom looked out over the golf course, with a lovely outlook and distant views of the sea. The accommodation was very comfortable and our apartment was clean and spacious, with a separate bedroom, lounge and fully equipped kitchen.
The buffet restaurant serves breakfasts, lunches and dinners - with an impressive choice of dishes. The food quality was generally very good. Guests can opt for self-catering, half-board or all-inclusive terms. We chose half-board.
There was nothing seriously wrong with this hotel and our holiday was good value for money. However, various aspects of our holiday were sub-standard for a 4-star establishment.
Several members of the hotel staff would benefit from attendance at charm school. One of the receptionists was particularly discourteous. After check-in, I returned to the reception desk to obtain the safe key for our apartment. The receptionist was too busy to attend to my requirements and told me that to come back later, because the staff were changing shifts.
I subsequently discovered that she had also failed to issue a meal ticket, to show that we had paid for half-board accommodation. This caused problems when we arrived at the restaurant for dinner. The head waiter turned us away from the restaurant - and told us to go back to reception.
We drank wine with our evening meals. When the wine-waiter took our order, he asked for our room number. We assumed he would charge the cost of the wine to our room - which is normal practice in 4-star hotels. Consequently, we were highly embarrassed when the head waiter accosted us on the second evening and accused us of failing to pay for our wine.
Tiles around the swimming pools were highly glazed. We felt this was dangerous, because the tiles became very slippery, when wet.
There were notices in the swimming pool area, with a long list of rules. Guests were not allowed to listen to radios etc., in case the noise disturbed the other guests. However, the hotel
Travel operator: MedHotels
Travel operator: time share
Travel operator: Sunset Holidays
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