104 Reviews
Traveller Rating
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Excellent9
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Very Good31
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Good25
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Average23
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Poor15
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
15 years 7 months ago
After reading the reviews we were not looking foward to our holiday but were very pleasently suprised.
The complex is huge and does have hills but they are no where near as bad as previously commented on.
Our room was clean, maids cleaned everyday except thurs & sun, beds changed once a week which i dont think is enough but it's not really the end of the world.
We never had a problem with hot water but did hear some people complaining.
The pool is excellentfor the kids and very clean.
We did see cockraoches but not in our rooms and it is Tenerife they do have cockraoches! also cats but again never bothered us!
Overall if you've booked here and are reading these reviews before you travel then please dont worry, you get what you pay for and they really are ok!
The complex is huge and does have hills but they are no where near as bad as previously commented on.
Our room was clean, maids cleaned everyday except thurs & sun, beds changed once a week which i dont think is enough but it's not really the end of the world.
We never had a problem with hot water but did hear some people complaining.
The pool is excellentfor the kids and very clean.
We did see cockraoches but not in our rooms and it is Tenerife they do have cockraoches! also cats but again never bothered us!
Overall if you've booked here and are reading these reviews before you travel then please dont worry, you get what you pay for and they really are ok!
Travel operator: ryanair
Recommended
16 years 7 months ago
after reading reviews about this hotel i was ready to cancel, but when we got there we were surprised.we were on block a at the top of the complex.good size room,clean,a bit in need of a lick of paint but apart from that it was ok.we saw no cockroaches,there was a couple of cats but they never bothered us.the balcony was big and had brilliant views of mountains right down to the sea there was no mould in the bathroom and it didnt smell. the pool area was brill, clean with plenty of sunbeds all day the whole complex was clean tidy. was a bit of a climb though on way back to room from the pool as we were on the top but the pool is at the bottom, dont be put off with other reviews you get what you pay for we would go again for a basic, cheap holiday. ,
Travel operator: freedom
Recommended
16 years 8 months ago
After waiting at reception for over an hour to check in, we finally got the key to our room and started the trek down hill to our apartment. On inspection, the bathroom ceiling was covered in black mould, there was a hole in the bath that had been filled with a carrier bag, and the shower was held to the wall with sellotape. So back up the hill I went to change rooms. The second room was less mouldy, but the beds felt damp and the pillows were lumpy.
The maids came in 5days a week and the cleanliness was quite good. No cockroaches in the room itself, but plenty to greet you as you stepped outside.
The food, well, lets just say if you like no variety and you like to eat it cold, then your in the right place. We tried the restaurant at different times of day but it was always cold. We even had to eat out on 3 occasions as the food was inedible.
The evening entertainment is the only thing I can really say the holiday had going for it.
We were never informed before leaving the UK that our hotel was in the middle of nowhere and at the top of "cardiac" hill. We ended up walking about 8 miles a day to get into the main town and back. After 3days we gave in to the walk back and caught a taxi for 6 euros.
Some staff were friendly enough, but you had to wait ages for a drink in the bar as a couple of the waiters would stand around chatting rather than serving.
I certainly would not return to this hotel. It most definitely was a holiday from hell!!
The maids came in 5days a week and the cleanliness was quite good. No cockroaches in the room itself, but plenty to greet you as you stepped outside.
The food, well, lets just say if you like no variety and you like to eat it cold, then your in the right place. We tried the restaurant at different times of day but it was always cold. We even had to eat out on 3 occasions as the food was inedible.
The evening entertainment is the only thing I can really say the holiday had going for it.
We were never informed before leaving the UK that our hotel was in the middle of nowhere and at the top of "cardiac" hill. We ended up walking about 8 miles a day to get into the main town and back. After 3days we gave in to the walk back and caught a taxi for 6 euros.
Some staff were friendly enough, but you had to wait ages for a drink in the bar as a couple of the waiters would stand around chatting rather than serving.
I certainly would not return to this hotel. It most definitely was a holiday from hell!!
Travel operator: Sunmaster
16 years 8 months ago
We arrived at the Laguna Park 2 after having booked into the Malibu Park but on arrival were told they were full! We had booked a studio apartment, but when we got there refused to stay in it as it was drab, dirty and the bathroom was mouldy. We were given the choice of two one bed apartments (at an additional cost of 70 euros for the week) and choose the best of a bad job!! The tables and surfaces were dirty - we cleaned them ourselves before we put anything away. The views from the balcony were fab - pool and sea. The size of the apartment was ample for 4 people, but it was "tired". The beds were particularly "lumpy", the seats in the living area looked so dirty that we did not sit on them. The shower was good, but, if there was more than one person using it after another the hot water would run out!!
In fairness to this accomodation, the maid service was good and work was ongoinbg to revamp the apartments which is very much needed.
We didn't eat or drink in the complex and neither did we sample any of the entertainment which was shown nightly, so no comments can be made in respect of this.
The staff were ok.
The location of this hotel feels like it is on top of Mount Tiede!!! If you are in an apartment near the pool, you will have to walk down to the apartment, back up to reception, to go down to the resort, to come back up to the complex, to go back down to your apartment!!!!! Not good for those with mobility problems.
Would not recommend this complex in its current state.
In fairness to this accomodation, the maid service was good and work was ongoinbg to revamp the apartments which is very much needed.
We didn't eat or drink in the complex and neither did we sample any of the entertainment which was shown nightly, so no comments can be made in respect of this.
The staff were ok.
The location of this hotel feels like it is on top of Mount Tiede!!! If you are in an apartment near the pool, you will have to walk down to the apartment, back up to reception, to go down to the resort, to come back up to the complex, to go back down to your apartment!!!!! Not good for those with mobility problems.
Would not recommend this complex in its current state.
Travel operator: On The Beach
16 years 8 months ago
We have just returned from a week's stay at Laguna Park 2, and lets just say never again, first room we were given had mould everywhere and smelt of damp, so went back to reception to change and was given a slighty better one !!
Reception staff not very welcoming!! The location was at the top of a very steep hill and was worth every penny in a taxi to get back, this made the hotel start at the top working down hill to the pool, so getting back up was a bit of a slog.
Cleaner came in twice only changed towels once. Didn't have much to do with the staff at the hotel as they didn't smile much so abit unwelcoming,
The good things about the hotel are the swimming pool very big, and some of the entertainment shows that where bought in, but the karaoke after the shows left a lot to be desired !!
All in all for a cheap holiday its what we expected but to pay more in peak season I would have moved hotels or got a plane back home first before staying there !!
If you've booked this hotel change it and pay a little bit extra it'll be worth it as you dont want a bad holiday.
Reception staff not very welcoming!! The location was at the top of a very steep hill and was worth every penny in a taxi to get back, this made the hotel start at the top working down hill to the pool, so getting back up was a bit of a slog.
Cleaner came in twice only changed towels once. Didn't have much to do with the staff at the hotel as they didn't smile much so abit unwelcoming,
The good things about the hotel are the swimming pool very big, and some of the entertainment shows that where bought in, but the karaoke after the shows left a lot to be desired !!
All in all for a cheap holiday its what we expected but to pay more in peak season I would have moved hotels or got a plane back home first before staying there !!
If you've booked this hotel change it and pay a little bit extra it'll be worth it as you dont want a bad holiday.
Travel operator: travel republic
16 years 9 months ago
The apartments were basic with a capital B. Flick on the cooker and the electricity trips out.
Didn't see any cockroaches, a few stray cats but they didnt bother us.
The apartments were kept fairly clean,but the beds were! Lets just say uncomfortable.
Entertainment at night was ok-ish, something on everynight, good for a laugh.
Now for the bad news.......the location.
No doubt youve all read the reviews about "cardiac" hill? Well trust me its a killer. Once you reach the summit to reception its more steps and ramps down to the apartments.
Take a few extra euro's and grab a taxi.
Didn't see any cockroaches, a few stray cats but they didnt bother us.
The apartments were kept fairly clean,but the beds were! Lets just say uncomfortable.
Entertainment at night was ok-ish, something on everynight, good for a laugh.
Now for the bad news.......the location.
No doubt youve all read the reviews about "cardiac" hill? Well trust me its a killer. Once you reach the summit to reception its more steps and ramps down to the apartments.
Take a few extra euro's and grab a taxi.
Travel operator: first choice
16 years 9 months ago
Booked a last minute cheapy 2 weeks in advance, paying
Travel operator: Jet2.com
Recommended
16 years 11 months ago
The Apartments were not brilliant but there was nothing wrong with them. We were able to rent cable for a mere 5 euros which included english channels. The cooking facilities were enough to have an enjoyable meal. The beds were thin but nothing to complain about. Balcony was well positioned with great views.
Rooms were at the bottom of a hill from the reception but are near to the pool which we felt was well positioned.
All in all we had a fab time.
Weather was brill for a december holiday.
Rooms were at the bottom of a hill from the reception but are near to the pool which we felt was well positioned.
All in all we had a fab time.
Weather was brill for a december holiday.
Travel operator: Thomas Cook
Recommended
16 years 11 months ago
Having been here before, I knew it would be great for the kids with plenty to do on site, as well as having the Laguna swimming Pool, there was basket ball, football, pool, ping pong, archery a play castle and crazy golf.
Rooms were basic but ok things like TV fans, toasters & iron had to be rented, the maids were in most days and cleaned up.
There is a well stocked super market on site, and the bar and show lounge has something on every night, the views from the terraces are superb as you look down on the sea and the beach front hotels, great at night when there are lit up and if you are lucky to see a fireworks display! There is a good view from the restaurant which is situated over the pool
Rooms were basic but ok things like TV fans, toasters & iron had to be rented, the maids were in most days and cleaned up.
There is a well stocked super market on site, and the bar and show lounge has something on every night, the views from the terraces are superb as you look down on the sea and the beach front hotels, great at night when there are lit up and if you are lucky to see a fireworks display! There is a good view from the restaurant which is situated over the pool
Travel operator: booked my self
Recommended
17 years ago
We booked this holiday 8 days before going having no idea about the hotel, it cost just under
Travel operator: Airtours
Recommended
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