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Blue Bays Hotel

131 of 173 hotels in Marmaris

3 out of 5 from 126 reviews
4 stars
16 Siteler Mahallesi 209 Sokak, 48700 Marmaris / Mugla, Turkey

126 Reviews

Traveller Rating

  • Excellent
    23
  • Very Good
    32
  • Good
    28
  • Average
    34
  • Poor
    9

Review Overview

  • Cleanliness
  • Entertainment
  • Food
  • Service
  • Location
19 years 5 months ago
We were transferred from the Pegasus Palace to this hotel. The staff could not have helped more if they tried. We were given a family room which was large and spacious and also had a separate double room so we had some privacy from the kids.

The hotel itself is really nice but could do with the bedrooms bring re-papered.

The staff at the hotel were very friendly and always on hand the only grip we had was the food and the asking of your room number every time you got a drink.

The food was disgusting for breakfast it was egg, egg or egg. We didn
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Travel operator: First Choice

Recommended
Muir
19 years 6 months ago
Blue Bays Deluxe was rated 4 star however I would rate it maybe as a deluxe 2 star at most. Whilst it was clean & modern, many of the advertised facilities were unavailable, e.g. internet, only 1 bar.

The choce of food was very poor however the salad selection was nice. Choice of hot meals was limited to 2!! One night it was a choice between roast chicken or roast turkey!! The restaurant was smoking with no seperate are for non smokers and this was enough to put me off my food.

The hotel was also full of Dutch who were ignorant, expecting to jump the queues at the bar etc.

I certainly would not return to that hotel.
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Travel operator: First Choice Premier

Dean & Marilyn Ling
19 years 6 months ago
This hotel has been rated a 4*, this is very misleading as we felt the standard was more like 3* or below!

The food was absolutely dreadful and we had to eat out in the end, even though we had booked All Inclusive. If you have children avoid this hotel as your kiddies will go hungry!! If you have booked Self Catering maybe the accommodatin is not so bad, and you have more control over what you eat.

The standard of the rooms is very basic, with very poor facilities.

Most definately would not book this hotel ever again!!!

!Also be very aware that this the first year this hotel has piloted the All Inclusive package, and been warned it is not All Inclusive, they move the goal posts to suit themselves.
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Travel operator: jmc

R Barnett
19 years 6 months ago
We stayed all inclusive and we got nothing the food was very very poor eggs every day for breakfast with half of grilled tom with a bit of cheese on top. Dinner was same poor one day we went in for snack bar my wife was eating turkish pizza and started to choke when she coughed it up there was cling film baked in the pizza.

The next day I went in for snacks and there was chicken strips on I picked one up and it was raw inside not pink raw I took a photo and the manager saw me when I walked away he chucked it to the back for someone else to get.

We asked the waiter if he would get us a drink and was told you get your own I only wait on those who pay not all inc. We did'nt have a bar in hotel as stated in broucher we had to walk round to pool bar even if it was raining. The sushi bar was also payable even though it did'nt say so in broucher.

The room we had was pokey and dirty. Dirty vallance, gum on the carpet, wallpaper hanging off. Just outside the room dark stains like coffee on carpet.

One night we had to get security because a couple were having a serious fight and his wife was screaming they were Germa,n they also had a dog in the room with them which kept barking.

We recieved a letter when we got there saying they had belly dancing turkish folk law ect we never got any entertainment the full 2 weeks we were there we complained to the hotel guest manager and our rep and was told at first well everybody else is happy nobody else has complained it was only through talking to other guest we found out a lot had complained when we confonted our rep with this she admitted she had had loads of complaints about 15 to 20 to be exact one day.

The hotel was bringing flowers, strawberrys ect in, they was decorating the pool area which we had to leave early with fancy tables flowers ribbons ect we was told we could'nt use the pool bar and for one night only we could drink in the sushi bar because the hotel was booked out for a private party which we though was a wedding it turn out to be a boy getting circumsized and they closed of the pool area and pool bar for that and also the party went on till 3 in the morning.

The hotel put a good display of food for the guest at the party but the next day in the resturant we got the same old rubbish.

I was also told at the bar I could'nt have a cocktail so when I asked the rep she said she would speak to the manager la\ter she said she'd sorted it providing I had one made with local cocktails I could have so that night I went to the bar explaned and was told no you must pay.

When I asked for a large beer I was told only the guest that pay can have large all inc. must have small my wife had a cup of tea at breakfast and if she wanted another cup after that she had to pay.

One night in the resturant we had 3 meats on kebab meat, turkey in orange sauce and meat balls, no potatos, no veg so I asked the resturant manager where are veg and he showed me to the salad bar where there was cold sprouts and brocolli there a lot more I could put but dont have time.

All together we filled 6 complaints forms out and if we don't get any joy we'll take the matter further.
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Travel operator: first choice

Kelly
19 years 6 months ago
It is nothing at all like the brochure stated you had to pay 4 more things that you got inclusive the food was really poor and we spent most time eating out at our expence.

Entertainment was non existent in the hotel, the nightclub was only open 1 night in the 2 weeks that we stayed there, it said in brochure that it had own beach but after walking a while to find it eventually we got there to find didn't have its own bar so still had to pay for drinks there as the beach was so far away from the hotel.

All inclusive mini bar in hotel only had 1 bottle of water in it through all the holiday which we found was very poor. a
Also the food was really poor and there was no choice. The food was only aired which consisted of only 4 tureens to cater for the whole hotel. I wouldnt give the hotel a 1 star, we have had 2 all inclucive hotels in side and 1 in mexico and 1 in bulgaria and was very pleased with all 4 but this 1 doesnt come close to these.
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Travel operator: first choice

Emily
19 years 6 months ago
Blue bays hotel in Marmaris was the best holiday I had ever been on the people in the hotel were the nicest people you could ever meet. They were polite and helpful in everyway.
And I made lots of friends other there in the hotel, a lot of the people in the hotel were dutch but they were all lovely families.

The food was wonderful and was beautifully presented.
Entertainment was not our thing in the hotel but there are so many bars down the road by the hotel.

We are 100% coming back to blue bays october this year as we enjoyed it so much!
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Travel operator: Thomas cook

Recommended
Mr & Mrs Kirk
19 years 6 months ago
We had booked to go to this hotel in 2004 but it was cancelled at the last minute so we thought that we would go this year. While in Marmaris last year we visted the hotel before completion and was showed round we were impressed with what they had to offer.

Upon visiting the hotel this year the hotel was well worn it looked like it had been open for years the carpets were heavely stained and dirty, they didnt fit correctly, walls and wall paper were damaged, dining chairs looked second hand and years old they were very dirty.

Our room was very small not at all like we had been shown the previous year, the so called cleaner never hoovered or swept the floor in the whole fortnight,we had put some sweet papers on the floor to see if she had cleaned but they remained there. The bathroom towles were replaced but had a very fusty smell as if they hadnt been washed they were dark coloured so we were unable to tell if they had. The bathroom floor was tiled but very dirty and badly stained, they were never washed in the fortnight we were there, the bath had deep scratches in which was holding the dirt. They room stated mini bar but there wasn't anything in it. We had to go and ask on one occasion for the room to be cleaned.

The bed linen had tears and rips in.

The staff were very ignorant there was insufficient seating for guests in the dining room. We were seated on one evening and were rudely told that we were unable to sit there now because somebody else needed that table.

The meals were of very poor standard and not fit to eat i am surprised that there has not been a outbreak of food poisoning, it was nearly the same type of meal nearly every evening. I complained to the rep about the meals and was informed by the Rep that this was Turkish food i have visited Marmaris many times now and i havent had food like it. Fresh fruit wasnt fit to eat it wasn't just bruised it was actualy rotten. I had a cup of coffee and i nearly choked on it there was a strip of plastic in my drink. We had to eat out most mornings and evenings because the food was so poor.

There was no entertainment or shops whatsoever.

The steps leading to the hotel were very dangerous when wet there were insufficient hand rails to help you up.

We do not feel that this hotel is worth a 4* in our opinion a 1 star would be to much.

The hotel manager was never on duty when you wanted to complain you was told to go back again and again.

There were many guest that complained to the Rep and had to spend extra money to get better quality food. The rep was unhelpful and she had to many complaints to handle she was more for the hotel than the paying guests.

I will be taking this matter up with the Tour Operator.
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Travel operator: First Choice Premier

Stone
19 years 6 months ago
Reception staff extremely unhelpful and unfriendly.

Pool so deep in both ends that one of the adults was unable to stand in the water, childs pool unacceptable in size, location and cleanliness.

Entertainment was in sister hotel with limited space and very poor quality.

Rooms were the smallest we have ever stayed in and the toilet door was within arms length of the bed! (Unhygienic?)

Food unacceptable for children and only just palatable on a few occassions for the adults. NO TOASTER FOR BREAKFAST.

Snacks not available for all inclusive guests as advertised and packed lunch for day out was refused by hotel.
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Travel operator: First Choice

Lindsey & Andrew
19 years 6 months ago
The worst point about this hotel is the very unappetizing food that was on offer. Having been to Turkey before, the standard of food in all the restaurants/bars is of a very high standard. So we were expecting the food in this 4* hotel to be decent. It was not.

Out of the whole two weeks, we ate there only 5 times - this included 3 breakfasts. The rest of the time, we ate out at the superb restaurants along the beach front but as we were half board this was an added expense on the holiday.

For breakfast, you could expect to have egg, egg or egg and a bit of stale bread or cereal or ham! We stuck to sugar puffs! It may have been a little better if they'd had a toaster. The evening was just as good, although I could not describe exactly what it was they were serving!

The hotel restaurant did not have a designated smoking area so if you are a non smoker like we are, you have to put up with the smoke as well as the poor food.

The rooms are a bit small but were cleaned everyday and also had air conditioning. The walls are also very thin.

The pool was packed everyday and if you did not claim a sun bed before 8.30am, you'd be lucky to get one.

I would say this hotel is more like a 2 to 3 star.
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Travel operator: First Choice

Warren Tingling
20 years 1 month ago
The usual definition of All Inclusive does not apply to this hotel, most things are "Extra". There are no complimentary towels for the pool, the selection of local alcoholic drinks are limited to say the least and the bar shuts at 11.30 not 2.00 a.m. as stated in their literature.

On their cards they say there is a Black Bar it does NOT exist and the only bar is the one shown by the pool.

The food selection is extremely limited and most things (if you are brave enough to eat) are tasteless and bland. Ok if you like hard boiled eggs though.

There appears to be no kids menu so beware if you are bringing small children who like English food.

The hotel has recently been refurbished and as such is clean and looks nice from the outside but be warned the hot water doesn't work in the mornings, and the walls are paper thin (be careful adults!!).

The hotel is located in a good spot, close to McDonalds!! And less than 5 minutes walk from the beach.

The hotel staff are not rude but make no attempt to talk to the guests unless they have to and then do so in very limited English in the quickest time possible.

There is no hotel entertainment whatsoever.

This wouldn't be a good hotel for families with children as not only don't they have any entertainment on site the pool does not have a shallow end and what they describe as a kids pool is more like a foot wash.

The indoor pool looks nice but is even colder than the outdoor pool.

I definitely wouldn
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Travel operator: Sunshine Travel

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