Hi!
Sorry to hear of your troubles Outnumbered, but in a perverse way it's good to hear I'm not the only one who has found this!
The problem is that all the LW rooms have been contracted to Thomas Cook. They have a monopoly, which explains the cr@ppy customer service. In fairness, LW detail the room layouts on their website reasonably well, so the fault doesn't really lie with them. The problem is that these descriptions don't tally up with what's on the TC website, so you have no real idea what you're getting. I have tried emailing TC for clarification but, typically, haven't had a reply. I have always found their customer service to be a joke.
'Hays' did my best quote, Outnumbered, so you may wish to give them a phone ... still expensive, but a wee bit better. The lady I spoke to (Kelly??) was really nice and helpful, and I guess it's good to give a smaller company a slice of the action.
Hope this helps and do PM me or whatever to let me know your booking outcome xxx
Thanks also to Gregg, Bridd and everyone else on this lovely forum